Questions & Answers

Q: QuestionCan the feeder be used for both wet and dry food?

• A:Answer This feeder is designed for dry food only.

Q: QuestionWhat is the weight of the feeder?

• A:Answer The product weight is 4.21 pounds.

Q: QuestionAre there any safety features to prevent the feeder from being obstructed?

• A:Answer Yes, the feeder has infrared sensors that can detect obstructions and will automatically stop to ensure your pet's safety.

Q: QuestionCat food is different and dog food is different, so does it have 2 different compartments, 2 different type of foods for 2 different bowls to have it for both Dog & Cat ?? or it has to be same food for both dog and cat 2 bowls but only 1 dispenser?

Asked 2 years ago by Krish.

• A:Answer It is one compartment for food that dispenses into two bowls.

  Answered 2 years ago by NickyVerified Purchase

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Q: QuestionWhat is the smallest portion size. I need to control a small amount each feeding due to one of my cats will eat until he throws up. Sorry for the TMI.

Asked 4 months ago by melinadove.

• A:Answer Hello，the smallest portion size is 1 portion = 20ml. You can set 1–10 meals per day, and each meal can be between 1–50 portions. Please reach out to our customer support team at [email protected] if you still have any other questions.

  Answered 4 months ago by Petlibro Product Expert

  
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Q: QuestionTaking pets camping, why can’t I connect to hotspot WiFi?

Asked 1 year ago by Wifi.

• A:Answer If you're having trouble connecting to a hotspot WiFi while camping, it could be because the device only supports networks with a password. Our devices can only connect to WiFi networks that are password-protected. If you're using an open WiFi network (or haven't set a password for your hotspot), the device might not be able to connect to the app. Solution: 1. Make sure the hotspot has a password set (you can use a simple password like "12345678"). 2. Use two phones: one phone to log into the app, and the other phone to create the hotspot (acting as the WiFi), then connect the device to the hotspot on the second phone. If you have any specific questions or issues, feel free to contact us at [email protected], and we'll be happy to assist you.

  Answered 1 year ago by Petlibro Product Expert

  
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