Questions & Answers
- Model:
- HX9371/71
- |
- SKU:
- 6269209
Q: QuestionHow does the glass charger work? Does it plug in to an electrical outlet?
Asked by TexasGirl.
- A:Answer Hello! Yes. To charge your toothbrush using the charging glass, place it (charging glass) on the charging base and plug the charging base into an outlet. The battery indicator will flash once charging starts.
Answered by Answered by Philips

Q: QuestionAre brush heads included? Do I need a special brush head for each cleaning mode.
Asked by Catsby.
This question was asked about the related product: Philips Sonicare - DiamondClean Classic Rechargable Electric Toothbrush - White
- A:Answer Hello! Yes, a brush heads is included and no need for a different brush for every mode.
Answered by Philips Consumer Care
Q: QuestionDoes this have a charging case?
Asked by Alesha25.
- A:Answer I ended up buying it based on the first response I got stating that it does come with a travel charging case. However, that is not the case. This toothbrush does NOT come with a charging travel case. Pretty disappointed...
Answered by Alesha25
Q: QuestionCan this brush be powered by removable batteries such as AA or AAA?
Asked by James.
This question was asked about the related product: Philips Sonicare - DiamondClean Classic Rechargeable Toothbrush - Black
- A:Answer Hello! Philips Sonicare DiamondClean comes with a lithium rechargeable battery.
Answered by Philips Consumer Care
Q: QuestionDoes this toothbrush spray water as you brush?
Asked by dot.
This question was asked about the related product: Philips Sonicare - DiamondClean Classic Rechargable Electric Toothbrush - White
- A:Answer No, dos not spray water. Works well though
Answered by Joe85
Q: QuestionI cannot get this to fully charge. Even when I can get it to fit/stand in the glass charger, two days later the battery charge light is blinking again. How do I get this fully charged?
Asked by Mominator.
- A:Answer Hello! Make sure that the charging base is placed on a non-metal surface. If it does not improve, please reach out to us so we could further assist you. Please call us at 1-800-682-7664, Monday - Sunday 9:00 AM - 6:00 PM EST.
Answered by Answered by Philips

Q: QuestionWhat are compatible replacement heads for the HX9361/69 Sonicare DiamondClean Classic Rechargeable Toothbrush?
Asked by J.
- A:Answer You have to do a bit of research to find out which replacement brushes suit you best. Recommend the Sonicare site.
Answered by RoseT
Q: QuestionI have a philips sonicare for a while, more than one year. It works fine until recent, it turn on itself very often, sometimes between 20, 30 minutes, and sometimes at midnight. It drives me crazy. Any solutions, thanks.
Asked by Jack.
This question was asked about the related product: Philips Sonicare - DiamondClean Classic Rechargable Electric Toothbrush - White
- A:Answer Hello! We advise contacting Philips Sonicare directly at 800-682-7664 for more information.
Answered by Philips Consumer Care
Q: QuestionWhat is the difference between brush head replacements? Some have the letter S, some have W. It looks like this would be for different hardness or softness of bristles. How can I tell the difference/
Asked by Doug.
- A:Answer Hello! We don't have enough information to answer your question. Please get in touch with us so that we can assist you. We look forward to hearing from you! 24/7 Live Chat: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN 1-800-682-7664 Monday – Saturday: 9:00 AM – 9:00 PM ET Sunday: 9:00 am – 6:00 PM ET Excluding Major Holidays
Answered by Philips Consumer Care
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