Questions & Answers

Q: QuestionWhats in the box?

Asked 4 years ago by Jojo.

• A:Answer Hello! The Philips Sonicare DiamondClean Smart 9500 Toothbrush includes the following: 1 DiamondClean Smart handle, 1 C3 Premium Plaque Control, 1 G3 Premium Gum Care, 1 W3 Premium White, 1 TongueCare+ tongue brush, a Glass charger and a USB charging travel case.

  Answered 4 years ago by Answered by Philips

  
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Q: QuestionAfter being charged all night the brush will freeze then restart several times while brushing what can be done to fix this? Is there a battery than needs changing? Thanks

Asked 4 years ago by Nynjsc.

• A:Answer Hello! We'd like to look more into this. You can contact our Customer Care for further assistance. Call us at +1 (800) 682 7664, Monday to Saturday: 09:00am - 09:00pm EST, Sunday: 09:00am - 06:00pm EST.

  Answered 4 years ago by Answered by Philips

  
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Q: QuestionHow do u clean charging glass

Asked 5 years ago by Cindy.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9500 Rechargeable Toothbrush - Black

• A:Answer Hello! The charging glass can be cleaned with water and some mild soap. For further information, you can check the user manual on Page 23: https://philips.to/32Z4nTS

  Answered 5 years ago by Philips Consumer Care

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Q: QuestionMy favorite toothbrush! The main piece has finally given out after several years. I have the cup, travel case, cords etc. all I need is the main piece. Is there a discounted option if I only want to buy that?

Asked 5 years ago by Anonymous.

• A:Answer Hello! Please contact our Philips Customer Service for further assistance at 1-800-682-7664: Monday - Sunday 9:00 AM - 6:00 PM EST or you can visit this link https://sforce.co/2MBIu3Y to chat with us.

  Answered 5 years ago by Philips Consumer Care

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Q: QuestionIs this waterproof to use in the shower?

Asked 6 years ago by JennM.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9500 Rechargeable Toothbrush - Black

• A:Answer Hello! We do not recommend using the Philips Sonicare Diamond Clean Smart 9500 in the shower.

  Answered 6 years ago by Philips Consumer Care

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Q: QuestionDoes this come with the usb charging travel case? The image says yes but description doesn’t state it.

Asked 6 years ago by Charging.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9500 Rechargeable Toothbrush - Rose Gold

• A:Answer Yes

  Answered 6 years ago by Nick

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