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Hello Quin, thank you for your question. This TV is brand‑new and should work as expected right out of the box. If you experience any issues at all, Best Buy’s return and exchange policy will allow you to bring it back within the eligible return window for a refund or replacement, depending on your purchase details. If you’re currently having a problem with the TV, please contact us at [email protected] or 888‑287‑7658, and we’ll be happy to help you get it resolved. Sidhartha | Pioneer
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