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Did you ever get your pairing question answered? If not, try this. Make sure the blue tooth icon is selected from the pull down menu. Sometimes, tho, you just have to pair it again. Go into settings in your phone. Open connections option you'll see BlueTooth. The slide button should be on. If it is, then open BlueTooth by selecting it, which puts it into discovery mode. On the face of your Plantronics 500, turn it on and press the face of it until the blue light on it starts flashing blue and red. It should show up on your phone so you can select it. You should hear in your BlueTooth that pairing is successful. You can then close everything and enjoy your product
Sorry, there was a problem. Please try again later.Hi! Sometimes that can happen due to recent iOS updates. To re-pair it to your phone, set the earpiece in pairing mode. To do so: power it on, then press and hold the call button for 6 or 8 seconds until the indicator light flashes red and blue repeatedly. This means the earpiece is in pairing mode. Go to Bluetooth settings on your phone and you should see the PLT device listed as an available device. If you require further assistane, please contact our Customer Care Team at: 1-888-363-0726.
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