“Just purchased plantronics explorer 505 headset for me and my husband yesterday. Cant get the voice command to work on either unit. Says to hold phone button down 2 seconds and she talk but it doesnt Tries to pair. Suggestions?”
Answer This Question
1-2 of 2 Answers
The voice commands come from your phone, not the headset. I have Android. Once the headset is paired to a phone, pressing the button on the headset for 2 seconds is the same as pressing the HOME button on the phone for 2 seconds, i.e., it invokes the 'assistant' on the phone. I can then speak a command, such as 'call Mary's cell' and the phone executes that command. The instructions make it sound as though the headset should be replying to your request, when it is actually the phone.
Sorry, there was a problem. Please try again later.In order to start your phone's voice assistant from the headset you need to press and hold the call control button for 2 seconds then release it after the second beep; this will activate your phone's voice assistant so that you can then say a command. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have other questions!
Sorry, there was a problem. Please try again later.