Questions & Answers

Q: QuestionDoes this have power pass through?

Asked 5 years ago by d1yoz.

• A:Answer Yes it does. It charges and it can be charged. Great solution

  Answered 5 years ago by RIIWIIVerified Purchase

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Q: QuestionMy 2019 Macbook pro won't detect the Ethernet cable. Do I need to install any drivers?

Asked 5 years ago by Anonymous.

• A:Answer No. Disable the Wifi. Check the Ethernet cable. Restart the Mac.

  Answered 5 years ago by ALLEN

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Q: QuestionSince I can't find the manufacturer's specs anywhere, can anyone tell me what the maximum power flow through is?

Asked 5 years ago by mayesch.

• A:Answer It's up to 87W.

  Answered 5 years ago by Platinum Customer Care

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Q: QuestionDoes it work for the apple macbook air 2020?

Asked 5 years ago by Berry.

• A:Answer It should work with any Mac that has two USB-C side by side plugs. It will not work for all Macs like my daughters that does not have the side by side USB-C ports.

  Answered 5 years ago by CJ81Verified Purchase

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Q: QuestionWill this work with a Lenovo Yoga C930 that has twin thunderbolt 3 ports?

Asked 3 years ago by dahduu.

• A:Answer The hub is made exclusively for MacBook.

  Answered 3 years ago by Platinum Customer Care

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Q: QuestionDoes this output two different displays at the same time, so effectively you would have 3 separate desktops across 2 monitors and your laptop screen? Or does it mirror the same desktop across two screens? Thanks!

Asked 4 years ago by techquestion.

• A:Answer Yes, it does. I am using 3 displays using one laptop itself.

  Answered 4 years ago by Sum658Verified Purchase

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Q: QuestionWill this work for A surface Pro X and/or a Samsung Galaxy Flex?

Asked 4 years ago by Tley.

• A:Answer No, this Hub will not work for a Surface Pro/Samsung Galaxy.

  Answered 4 years ago by Platinum Customer Care

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Q: QuestionDoes the Ethernet port support my Incoming Wired Internet connection (so I don't have to use wireless to connect to the internet)?

Asked 5 years ago by nicnum.

• A:Answer Yes, the Ethernet port supports Internet connection.

  Answered 5 years ago by Platinum Customer Care

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Q: Questiondoes this work with MacBook Air latest(2019/20)

Asked 5 years ago by RogerB.

• A:Answer Yes, it does.

  Answered 5 years ago by PaulsBoutiqueVerified Purchase

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Q: QuestionNow that the Platinum Dual USB-C-to-8-Port hub is discontinued, what is the alternative that includes ALL the connections that this has? HyperDrive DUO 7 port dock has everything except Ethernet, but I REALLY need Ethernet.

Asked 3 years ago by lcjhnsn.

Q: QuestionWill this work with MacBook Pro 16” 2019 ?

Asked 3 years ago by Idontunderstand.

• A:Answer Yes it does

  Answered 2 years ago by Brains

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Q: QuestionHow do I reach support? It will not recognize an ethernet conncetion. The following error. Status: Not Connected. None of the member interfaces is connected.

Asked 4 years ago by fpinero.

• A:Answer Please check the ethernet port to make sure that the ethernet cable is plugged in and working normally and make sure that the website is set correctly. For product support please call 1-800-499-3964

  Answered 4 years ago by Platinum Customer Care

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Q: QuestionWILL THIS DEVICE WORK ON POLDER MAC BOOK PRO?

Asked 4 years ago by congaMAN.

• A:Answer MacBook Pro Compatibility • MacBook Pro 13 (2016 Silver 4 Port) • MacBook Pro 13 (2016 Space Gray 2 Port) • MacBook Pro 13 (2017 Silver 2 Port) • MacBook Pro 15 (2016 Space Gray 2 Port

  Answered 4 years ago by Platinum Customer Care

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Q: QuestionDoes this work as an expansion port for the amazon firestick?

Asked 4 years ago by DRE.

• A:Answer No, this Hub doesn't work for Amazon Fire TV Stick.

  Answered 4 years ago by Platinum Customer Care

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Q: QuestionDoes this hub support the new M1 Apple silicon notebook Macs?

Asked 4 years ago by deguard7.

• A:Answer This hub is compatible with MacBook Pro: • MacBook Pro 13 (2016 Silver 4 Port) • MacBook Pro 13 (2016 Space Gray 2 Port) • MacBook Pro 13 (2017 Silver 2 Port) • MacBook Pro 15 (2016 Space Gray 2 Port)

  Answered 4 years ago by Platinum Customer Care

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Q: QuestionHow many USB C ports does this Hub have??? Can you specify what each of the ports are? Thanks

Asked 4 years ago by mjsjazz.

• A:Answer This Hub has 2 USB-C ports, 2 USB-A ports, Ethernet, HDMI, SD & Micro SD.

  Answered 4 years ago by Platinum Customer Care

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Q: QuestionCan I use this with Apple USB Superdrive?

Asked 4 years ago by PatriciaH.

• A:Answer This Hub has 2 USB 3.0 ports

  Answered 4 years ago by Platinum Customer Care

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Q: QuestionDoes this work with a 2013 laptop

Asked 4 years ago by Anonymous.

• A:Answer This Hub works with a 2016 MacBook and later version.

  Answered 4 years ago by Platinum Customer Care

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Q: QuestionIs 1 Gig Ethernet rate supported on the RJ45 port?

Asked 4 years ago by Marty.

• A:Answer Yes, the Ethernet port supports network speeds up to 1 Gbps.

  Answered 4 years ago by Platinum Customer Care

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