“I bought this online from you guys like 2-3 weeks. I play my favorite RPG games like Genshin, Honkai Rail Star, Zenless Zero etc, the only problem I have is when I play any certain RPG games they crash and froze and makes an eerie noise.”
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Hey! The crashes, freezes, and weird noises could be from a few things: your PS5 might be overheating, the game could have bugs, or some data might be corrupted. Make sure your system and games are updated, try reinstalling the game, and keep the console well-ventilated. If it keeps happening, it might be a hardware issue and you should contact support.
Sorry, there was a problem. Please try again later.It sounds like your PS5 may be experiencing a hardware or software issue. First, make sure your console is running the latest system software update and that the games themselves are fully updated. If the crashes and freezing continue, try rebuilding the PS5 database in Safe Mode or restoring default settings (without deleting your data). If the problem persists, since you purchased it recently, you should contact Best Buy customer service or Sony Support — your PS5 should still be covered under the 1-year limited warranty, and they can repair or replace it if it’s a defect.
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