Questions & Answers

Q: QuestionWill it be sold in store on Friday and will it be only for those who preordered it or can anyone get it as long as they get there at a super good time when the store opens? Just asking since this the first time I have ever gone to a pokemon releasing.

Asked 5 months ago by 4546655.

Q: QuestionWhen is this item going to be released

Asked 6 months ago by JefferyT.

• A:Answer 11/14/2025

  Answered 5 months ago by Anonymous

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Q: QuestionHow do I get on the list for pre order for this item?

Asked 6 months ago by Bgarza2050.

Q: QuestionWill I receive an email with an option to order this securely once it's available? Or will I get beat instantly by bots and forced to pay scalpers?

Asked 6 months ago by BestBuyerGamer.

Q: QuestionWhy is everyone complaining about bots, when it hasn't even dropped yet?!

Asked 7 months ago by Soaka.

• A:Answer You obviously missed the shadow drop where it was available for less than 2 minutes for preorder before instantly selling out. We are complaining about bots because we as HUMANS were on the website and app ready to purchase it and got errored out within minutes of the shadow drop going live. No notification, no emails, just luck of the draw being on the page for the item.

  Answered 7 months ago by David

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Q: QuestionQuit letting scalpers ruin our hobby. My 7 year old wants this box set.

Asked 7 months ago by LuDawg123.

• A:Answer If they actually gave vip/priority access to ppl on pokemon center etc. that participate in their product and games cause it's all logged. They could sell the product for 100 for ETB and have people that will actually hold the product instead of people that dump it the minute they lock in a preprder. It looks like trash for a company to just keep letting that happen cause it makes it look like the product is trash and ppl just flipping off hype for profit, not for product. forcing people to billy bobs resale that want to open and play.

  Answered 7 months ago by Anonymous

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Q: QuestionHave the preorders for this item already been done?

Asked 8 months ago by TinyTim.

• A:Answer Don’t believe so, but if you’re not staring at the screen the second it is available, it’s already too late because bots have purchased it all from the backend.

  Answered 7 months ago by Anonymous

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Q: QuestionWhy do you only care about your profit margins instead of fairness for the people? You have the headspace and money to make the changes necessary to help your customers

Asked 8 months ago by Anonymous.

Q: QuestionWhy is there no BOT protection? They took all the product so no one else can get it. Please update security measure for drops like these ASAP. Please take this up to management.

Asked 8 months ago by xxx.

• A:Answer BestBuy doesn’t care because a sale is a sale, and it’s instantaneous. Also who knows who much longer the company will be around for, so of course they need their guaranteed revenue to continue limping on!

  Answered 7 months ago by Anonymous

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Q: QuestionWhy is it that your bot counter-measures are so bad that the product sells out instantly as it goes live?

Asked 8 months ago by PokeDAD.

• A:Answer the answer is that they dont really care to implement security for bots, they actually feed the bots…for example for the last 2 days they have been releasing mega evolution etb’s every 15 minutes but they are small restocks that are instantly cleared out by bots. instead of releasing everything at once to give everyone a chance. bottom line they dont care if they are making money.

  Answered 7 months ago by Anonymous

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