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We would like to apologize for the issues you are experiencing with the Signa S2 sound bar. We'd like to learn more about your specific situation and make things right by providing some information and/or troubleshooting to help resolve the issue. Please reach out to Polk General Customer Service Phone: 800-377-7655. You can also get in touch by email https://support.polkaudio.com/. We look forward to speaking with you and restoring your trust back in Polk Audio
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