“I have a Primo top loading machine. I buy my water at a large warehouse store-it's cheaper. Almost always, the bottle tends to collapse on the machine. Now, I've noticed water leaking around the top of the machine.”
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Thank you for reaching out to us. We are very sorry to hear that you are having issues with your water dispenser. I’d love to help you find a solution to this issue. The leaking sounds like the unit is overflowing. On most bottom loaders, there is a hole that allows excess water to escape from the cold water reservoir if the pump is sending too much water. This would show how to take care of it: https://youtu.be/SRfnmQOUcLs. If this does not fix the issues, please email us at [email protected] with the below information, so that we can look into other options that may be available to resolving the concerns: A Picture of the back of the unit: Full Name: Email address: Phone number: Shipping address: Model number: Serial Number (10 digits on a white sticker on back of unit): What brand of water do you drink?: Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first? Best Regards, Jose R.
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