Questions & Answers

1-10 of 27 Questions
  • Question
    Room Temp Water?   (3 Answers)

    Can you get room temp water from this model?

    By Anonymous July 26, 2014.

    Answers
    • Best 
      Answer

      Yes, you can turn off the hot water feature and use that for room temp.

      By kmtong September 3, 2014.

    • Question
      Is there any way of increasing the flow of water to dispense . Ours is so slow it takes a long time to fill a glass with water.   (2 Answers)

      By Johnnyd May 11, 2016.

      Answers
      • Best 
        Answer

        The unit has no settings to increase or decrease the flow.

        By WorkvsPlay February 6, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      What is the temperature range of the dispensed water   (1 Answer)

      What is the Coldest and hottest programmable temperature

      By Dan March 26, 2016.

      Answers
      • Best 
        Answer

        The water dispenser reaches 37F degrees at its coldest and 195F at its hottest.

        By PrimoWaterCustomerService April 1, 2016.

        • Brand Representative
    • Question
      How does your price match works?   (2 Answers)

      By looking at the website, I dont see any price match options but its showing price match gaurantee. I saw this similar item at sams club for $129.00

      By Anonymous March 18, 2016.

      Answers
      • Best 
        Answer

        I called the 1-888- bestbuy number to do a price match on this item and they adjusted for me. I ended up paying $139 total including taxes.

        By kflores23 April 14, 2016.

      • Question
        Is this the self-cleaning model?   (1 Answer)

        By 12Free6 October 8, 2017.

        Answers
        • Answer

          This product is not a self cleaning model.

          By CommunityAnswer October 9, 2017.

        • Question
          Where I can get a drain cap and plug replacement?   (1 Answer)

          By Moha September 16, 2017.

          Answers
          • Answer

            Please call customer care at 866 429 7566 in order to get a replacement plug and cap.

            By PrimoWaterCustomerService September 19, 2017.

            • Brand Representative
        • Question
          Does this water dispenser habe a water filter too change? My water is tasting like dirt.   (1 Answer)

          By Shelly53 September 7, 2017.

          Answers
          • Answer

            The dispenser does not contain a water filter. If there is an odd taste to the water, first try the water directly from the bottle. If it tastes fine, try completely draining the dispenser. Water dispensers require cleaning and we recommend doing so at least twice per year. In depth instructions can be found at primowater.com/support.

            By PrimoWaterCustomerService September 8, 2017.

            • Brand Representative
        • Question
          Is this self-cleaning?   (2 Answers)

          Answers
        • Question
          How do you empty the drainage holder   (2 Answers)

          Answers
          • Answer

            Pull straight out on the holder, it just snaps in to place where it is.

            By Ssteve July 13, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Why does my water shoot out the front through that little hole it's like it's a relief it starts pumping water then shoots out any one else have this problem   (2 Answers)

          By Elliott May 11, 2017.

          Answers
          • Answer

            Mine did the same thing i had to unplug it if i wasn't there it would of ran all over the room

            By Water August 24, 2017.

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