A:AnswerHi Kaley. Thanks for reaching out to us for this! That's totally okay. I'm sorry you're running into issues. Sometimes printers just need a little jumpstart. A good place to begin is unplugging the printer from power and letting it sit for 30 seconds. Then plug it back in and try it again. This will do what's called a soft reset and wipe the queue as a bonus. If this doesn't work, the printer may need to be "removed" from the computer's options and re-added. These two steps will fix most printer issues. If it still persists, it could be a software or hardware issue. I hope this helps. Please reach out to us if you need any further assistance.
A:AnswerHi Lauren. Thanks for reaching out to us about this. I'm sorry to hear about the issues you're running into with printing from the Chromebook. We should be able to help out with this. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi Katie. Thanks for reaching out to us about this! We could definitely help you out with this. We could help set this up remotely or come out to the home to assist as well. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.
A:AnswerHi there. Thanks for reaching out to us about this. It's possible we could help out with that. We'd recommend getting in contact with your local Best Buy's Geek Squad to see if we can assist. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerThanks for your question, Chris! There are multiple all-in-one laser printers that are compatible with Lenovo Chromebooks and your keyboard and mouse should work too. We'd want to check out the Chromebook first to be sure though. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question! I apologize for the inconvenience in that. We'd like to take a look at it with you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can find a way to help you out.
A:AnswerHi there. Thanks for your question! At this time, we do not repair printers and would recommend purchasing a new model. If you have any questions on recommendations or what your next step is, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thank you for your question! We should be able to troubleshoot printers that were not originally purchased at Best Buy. We would want some more information before we set up an appointment. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
A:AnswerI have an HP OFFICEJET 6962 which was also printing out blank sheets and had documents stuck in que. Setup in home appointment was not able to fix over the phone. Service agent had to come out and re-set up the computer to read the laptop but all documents in que where lost. Problem was fixed.
A:AnswerHi there. Thanks for reaching out about this. We might be able to fix it if you bring the unit in. But we'd recommend probably an in home appointment because being a Wi-Fi product, it's best diagnosed in the home. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerMy printer did that too during the installation and the technician said it was defective and boxed it back up and I took it back to Best Buy. I was replaced within minutes. They were very nice about replacing it. No hassle at all.
A:AnswerThanks for your question, Susan. We'd love to help setup your new printer. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778, so we can assess your needs and what plan(s) you have.
A:AnswerGetting the home office in shape can be fun and exciting. To ensure you get the right services for your installation, please call us at (800) GEEK-SQUAD or (800) 433-5778.
