Questions & Answers

Q: QuestionWhat is the length, width, and height of the elliptical?

• A:Answer The Carbon EL Elliptical has a length of 67.3 inches, a width of 24.6 inches, and a height of 66.6 inches.

Q: QuestionWhat is the maximum user weight for the elliptical?

• A:Answer The recommended maximum user weight for the elliptical is 275 pounds.

Q: QuestionWhat is the weight of the elliptical?

• A:Answer The elliptical weighs 190 pounds.

Q: QuestionHow many resistance levels does the elliptical have?

• A:Answer The elliptical has 18 resistance levels.

Q: QuestionWhat is the maximum stride length of this machine and is it adjustable?

Asked 6 months ago by NorthernLights.

• A:Answer NorthernLights The maximum stride length on our Carbon EL Elliptical is 19 inches. The stride length cannot be adjusted. Feel free to let us know if you have any questions, you can contact us at my.iFIT.com at any time. Thanks! - ProForm - Powered by iFIT

  Answered 5 months ago by iFIT - MANUFACTURER

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Q: Questiondoes the unit monitor heart rate

Asked 1 month ago by jeff.

• A:Answer Jeff When paired with a Bluetooth Smart heart rate monitor, the user’s heart rate will display on the console of the elliptical during the workout. The unit does not have built in heart rate sensors. We’re here to help at my.iFIT.com if you have other questions for us. Thanks! - ProForm - Powered by iFIT

  Answered 1 month ago by iFIT - MANUFACTURER

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Q: QuestionDoes this elliptical have incline?

Asked 3 months ago by ShortOne.

• A:Answer ShortOne Our Carbon EL Elliptical does not feature incline, but it does offer 18 digital resistance levels to give users the feeling of an incline. You can contact us at my.iFIT.com if any other questions arise. Thanks! - ProForm - Powered by iFIT

  Answered 3 months ago by iFIT - MANUFACTURER

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Q: QuestionCan you step up and down on it or is it solely for gliding?

Asked 5 months ago by Anonymous.

• A:Answer Great question! This unit is designed to provide more of a gliding movement rather than a stepping movement. Feel free to reach out to us directly if you need assistance finding the machine that is right for you. You can contact us online at my.iFIT.com. Thanks! - ProForm - Powered by iFIT

  Answered 5 months ago by iFIT - MANUFACTURER

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Q: QuestionDo you guys have a program that if you buy an elliptical that you will remove the old Eliptical equipment?

Asked 7 months ago by Trena.

• A:Answer Trena Great question! We recommend reaching out to Best Buy directly regarding haul-away services, as they manage their own delivery services for our products. As the manufacturer, we do offer assembly and haul-away services if needed. You can contact us directly at my.iFIT.com. Thanks! - ProForm - Powered by iFIT

  Answered 6 months ago by iFIT - MANUFACTURER

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Q: QuestionDoes it have a reset button?

Asked 8 months ago by Amelia.

• A:Answer Amelia Thank you for your question. This unit does not feature a reset button. If your machine doesn’t seem to be displaying all of the expected features shown on the product listing, it may be in Demo mode. You can get out of Demo mode by repeatedly pressing the Resistance increase button. More information regarding this can be found in the user’s manual. Let us know if you have further questions. You can contact us directly at my.iFIT.com. Thanks! - ProForm - Powered by iFIT

  Answered 7 months ago by iFIT - MANUFACTURER

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Q: QuestionCan you use he machine without the i fit program %?

Asked 9 months ago by Chris.

• A:Answer Chris Great question! Yes, our Carbon EL Elliptical can be used in the manual mode without a paid iFIT membership. We’re happy to help with any other questions. You can find us at my.iFIT.com at any time. Thanks! - ProForm - Powered by iFIT

  Answered 9 months ago by iFIT - MANUFACTURER

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Q: QuestionDoes this machine have incline and if so how easy is it to adjust?

Asked 9 months ago by JackieJ.

• A:Answer JackieJ Our Carbon EL Elliptical does not feature incline, but it does have 18 resistance levels to give users the feel of an incline. We’re happy to help with any other questions. You can find us online at my.iFIT.com. Thanks! - ProForm - Powered by iFIT

  Answered 9 months ago by iFIT - MANUFACTURER

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Q: QuestionTo install the elliptical, is there a lot to do? Is it pretty extensive? How many pieces does it come in?

Asked 10 months ago by Gabriela.

• A:Answer Installation Thanks for your interest in our Carbon EL Elliptical. We do our best to design our products to be easily assembled by our customers. The stabilizers will need to be attached to the base of the unit as well as the pedals, uprights, and console. From box to fully assembled, it is about 20 steps. We recommend having two people to assemble the machine. As always, our team is here to help with any questions during the assembly process. We also offer in home assembly options as well for an additional cost if you are interested, you can contact us at my.iFIT.com. Thanks! - ProForm - Powered by iFIT

  Answered 10 months ago by iFIT - MANUFACTURER

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Q: QuestionHow is the elliptical powered? Is it plugged on or powered by movement?

Asked 1 year ago by tcrawford2.

• A:Answer Hi Tcrawford2, Thank you for reaching out, this machine does have power, You can reach out to us with any questions that arise at my.iFIT.com Thanks, ProForm powered by IFIT

  Answered 1 year ago by iFIT - MANUFACTURER

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Q: QuestionWhat is the step up height?

Asked 1 year ago by K1234.