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BC We are very sorry to hear that your treadmill is not working properly. It is uncommon for a unit to stop working, especially after only one week of use. We would like to take a closer look into this and provide the help you are needing. Please contact us directly at: [email protected] with the case number: 1-R102877 so we can get your treadmill working as it is designed to. Thanks! - ProForm
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