Questions & Answers

Q: Questioncan I print receipt for customers? or do I have to buy a printer to go with this program?

Asked 6 years ago by valmd.

• A:Answer I have always emailed or text the receipt to customer through the Square. Plus on the remote customer screen it gives that option for them to choose a receipt to be sent or not.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionAm I able to connect a keyboard to this for easier input of merchandise?

Asked 1 year ago by Gallery.

• A:Answer We haven't fully tested the compatibility of keyboards (Bluetooth or wired) with our Register, so we don't officially support them, unfortunately. We are working to bring this feature to our sellers in the future though! That being said, we have heard from members of our Community that connecting a USB keyboard to the Register hub is possible.

  Answered 1 year ago by Square

  
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Q: QuestionHow big is the screen size?

Asked 2 years ago by Anonymous.

• A:Answer Great question. The screen size of the Square Register is 13.27” (337 mm) diagonal.

  Answered 2 years ago by Square

  
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Q: QuestionHow long is the cord to plug in the actual register? I have a plug that is about 4-5 ft away from where I would need to put it on the counter and this may not work for me as it does not produce the cord specs for plugging this in.

Asked 4 years ago by HD.

• A:Answer The customer display cable is 40 inches long. You are able to read more FAQ's regarding the Square Register here, https://squ.re/2YaXUFI.

  Answered 4 years ago by Square

  
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Q: QuestionCan a regular printer be hooked up to this register?

Asked 2 months ago by Tonya.

• A:Answer Standard computer printers can't be connected to the Square Register. To see all printers that are compatible, head to this page: https://squ.re/41qNccv.

  Answered 2 weeks ago by Square

  
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Q: QuestionIs this the v1 or v2 register?

Asked 4 months ago by Mdoel.

• A:Answer This Square Register model is the 1st generation, v2.

  Answered 4 months ago by Square

  
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Q: QuestionDoes this system allow some sort of management of sales (for sorting purposes) to identify such things as tax exempt vs non-tax exempt items?

Asked 7 months ago by Paul.

• A:Answer Yes, you're able to mark items as taxable and non-taxable. Learn more on our Support Center: https://squ.re/3X8GMMT.

  Answered 6 months ago by Square

  
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Q: QuestionWhat power source dose it need? And do we need internet

Asked 8 months ago by Lisa.

• A:Answer The Square Register must be plugged into a power outlet at all times to function. It also requires an active internet connection, which can be provided through a traditional Wi-Fi network, a portable Wi-Fi device (often called a Mi-Fi), or an Ethernet cable. If your internet connection is interrupted, you can temporarily accept offline payments and upload them once a stable connection is restored. For more information on offline payments, visit: https://squ.re/4dtYikA.

  Answered 8 months ago by Square

  
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Q: QuestionWill this print the order off to review

Asked 10 months ago by Anonymous.

• A:Answer You have to purchase the printer. All receipts and transaction history go into an account and you can print from your desktop

  Answered 10 months ago by HOP23Verified Purchase

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Q: QuestionDoes it accept phone taps for payment?

Asked 11 months ago by GINayner.

• A:Answer Yes

  Answered 11 months ago by Anonymous

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Q: QuestionDoes it require a monthly payment for the software use?

Asked 11 months ago by Bri.

• A:Answer Square Point of Sale software is free to use on Square Register, with no setup or monthly fees. You only pay when you process a card payment. Learn more about our processing fees here: https://squ.re/40Ygejo. Square also offers various Point of Sale and Online Payment solutions tailored to different industries and business needs, like Square for Retail, Square Appointments, Square Online, and Square Invoices. Each solution includes a free plan and tiered subscription options. For more details, visit our Support Center: https://squ.re/4cHiAWI.

  Answered 11 months ago by Square

  
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Q: QuestionIs there a way I can buy wifi just for my device? Or does it need to be connected to preexisting wifi/ ethernet?

Asked 1 year ago by Wifi.

• A:Answer The Square Register requires power and an active internet connection to function properly. This can include a traditional Wi-Fi network, a portable Wi-Fi device (sometimes referred to as a Mi-Fi), or ethernet cable. If your internet connection becomes interrupted, you can temporarily accept offline payments and upload them once you have a stable connection. Read more about offline payments here: https://squ.re/4dtYikA.

  Answered 1 year ago by Square

  
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Q: QuestionDo the Square System keep up with all inventory coming in and going out?

Asked 1 year ago by April.

• A:Answer Square Point of Sale on Square Register includes free inventory management tools to help keep a clear count of stock in your item library, and manage your inventory from anywhere. Learn more here: https://squ.re/4cEK6U1. If you’re looking for advanced inventory management features, check out our Square for Retail plans: https://squ.re/3YVYHY7.

  Answered 1 year ago by Square

  
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Q: QuestionDoes square register have a warranty?

Asked 1 year ago by Talkie.

• A:Answer Yes, you can learn about our Square Hardware warranty here https://squ.re/2EuPqJv.

  Answered 1 year ago by Square

  
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Q: QuestionDoes this system support assigning multiple vendors selling items within one store? Such as a vintage store with individual vendors selling their items. Will I be able to credit sales to each vendor?

Asked 1 year ago by Vintage.

• A:Answer At the moment, we don't support assigning multiple vendors to sell items within one store. However, you can set up multiple employees and issue payroll based on sales. You can learn more about this here: https://squ.re/2QGG5r8 & https://squ.re/3xa6LbH.

  Answered 1 year ago by Square

  
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Q: QuestionCan I add more tablets

Asked 1 year ago by Anonymous.

• A:Answer We're happy to help, but we're not sure we fully understand your question. Please send us a DM via social media so we can gather more details about your question. Instagram: https://bit.ly/2AkVAzr Twitter: https://bit.ly/3QaxImC Facebook: https://bit.ly/31oblB8 We'll be sure to follow up as soon as possible.

  Answered 1 year ago by Square

  
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Q: QuestionIs this register only linkable to Apple or can we use android with the register. If only apple, do you offer android compatible products.

Asked 2 years ago by Anonymous.

• A:Answer Our Square Register can not be liked with Apple or Android devices at this time. Feel free to share a suggestions in our Ideate Room here: squ.re/ideate - Our Product Team keeps an eye on this forum as they are constantly improving our products based on feedback like this.

  Answered 2 years ago by Square

  
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Q: QuestionDoes this system keep track for inventory and food cost purpose and does it track sales hourly, daily and weekly?

Asked 2 years ago by KimM.

Q: QuestionDoes it come with software

Asked 2 years ago by Jgb.

• A:Answer When you purchase the Square Register the software is available as well. If you have any further questions on how to use your device or our software you can reach Customer Support at 1-855-700-6000 squ.re/contactsqsupport. We are always happy to help.

  Answered 2 years ago by Square

  
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