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Hello, thanks for reaching out to us. We understand that having your refrigerator not work properly is frustrating and we apologize for the inconvenience. You could be experiencing this error due to the filter not being detected and/ or the system has no communication with the filter. To troubleshoot, you should replace your XWFE filter with another XWFE filter- it appears that you have replaced it with a MSWF filter. You may also verify there are no scratches or filter label damage. We hope this helps, and if you have any additional questions, please reach out. We are happy to assist. - Kianna@GEA
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