“Bought the RIG 500 PRO HS for my son for Xmas. He set it all up today with his ps5 but mic is not working. Have watched all YouTube vids and googled for solutions but still no luck. Any ideas please?”
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Hi Hey, The most likely reason for the mic not working on the PS5 controller is that the RIG 500 PRO HS (Gen 1) headset works best with a PS5 controller without the rubber sleeve on the RIG audio dial plug tip. The PS dial sleeve included is more for PS4 controllers. And there is an XB Xbox controller sleeve included as well. But to get full insertion into the PS5 controller so that the rings on the plug make proper connection to left speaker, right speaker, and microphone internal connection points, it's best to remove the rubber sleeve from the plug. If you need additional assistance, you can reach Nacon Customer Support via email at [email protected] or via phone at 1-833-622-6687. Thank you for choosing RIG gaming products from Nacon...
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