“I just purchased the RIG 500 Pro headset today and I've been trying to set it up with my XBox One S but nothing has been working. I can't hear chat or game audio and I can't adjust the audio settings. I've watched the RIG set up video but it didn't help.”
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Hi Critter,3 You say you can't adjust the audio settings - but all the audio settings reside in the Xbox console settings menu. So if you can't adjust those, it sounds like you may have some console issues. Have you made sure your console is fully up to date? Another way to isolate the issue is to plug the headset into another audio source like a PC or tablet (you will have to remove the XBox rubber sleeve from the RIG audio dial plug). If it works when plugged into another device, then it should work when plugged into your Xbox controller. If you find it works plugged into other devices and it still does work in your controller, it could also be a controller issue. If you need additonal assistance regarding the headset, please contact RIG Customer Support via email at [email protected]. Thank you.
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