“I got this headset and have it hooked up to my Xbox I've went through and done the chat mixer Mic monitoring and headset volume but people hear play back even when I have the Mic up and muted playback still goes through?????”
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Im having the same issue. Ive tried everything to resolve on my xbox. No firmware updates to contend with. Tried every setting and was able to duplicate the issue on multiple controllers. This headset seems to suffer from this. There are some posts on the web about it but not much because not many people buy this headset really vs the other mainstream gamer headset brands.
Sorry, there was a problem. Please try again later.Hello! We're sorry to hear this. Please confirm that the mic boom is inserted correctly into the headset. You might also want to make sure the rubber sleeve is set according to the appropriate game console. If you still have this issues, please test your headset with a different device (mobile phone/tablet) to see if the mic works fine (including the mute function). If you get the same results after following these steps, then most likely the unit has an actual problem and we will need to replace it. Please note this unit has a one-year limited warranty from date of purchase. If you are no longer able to return it to your vendor, you can submit a claim through our website. Feel free to contact our Customer Care Team at: 1-855-765-7878 if you require further assistance! ─ Confirmed that the mic boom is inserted correctly into the headset. ─ Made sure sleeve was set to the appropriate game console. ─ Tested with a different controller or device to verify. Made sure controller was genuine manufacturer’s brand.
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