“I recently bought the Rig 500 pro and one day my mic stopped working then a few days later I couldn’t hear anything from the headset. I tried connecting and reconnecting it to my controller but nothings working. What should I do?”
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Hello! We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support, and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.
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