“ive used this headset twice. the first time was yesterday and i was able to communicate. today i tried again and no matter what i do, the mic does not pick up. i can hear sound, but the mic doesnt pick up.”
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Hi! We're truly sorry to hear you've experienced trouble with your microphone. Please make sure the microphone is connected all the way into the the headset. Also to set it up please go to Display and sound > Kinect and devices > Select device and adjust settings. If the microphone still doesn't work, then please test it on a different device (tablet or smartphone) to isolate the cause of the issue. If the issue persists, please note this unit comes with a one-year warranty from date of purchase. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878
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