“Hello, So I can hear my friends and the game on the headset fine but when it comes to talking over the mic it won’t work. I went into settings and made sure the mic was on and everything is updated still not working. What should I do?”
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Hi Jroman, Are you using the proper RIG audio dial sleeve? RIG 500 PRO HX comes with the XBox controller sleeve pre-installed. There is a PS4 adapter separately in the box. And finally, if gaming on PC with a single 3.5mm port, you need to remove the sleeve. See image. The proper sleeve allows full insertion so that both speaker and mic are working properly. If that doesn't help, you can contact RIG Customer Support via email at [email protected]. Thanks...
Sorry, there was a problem. Please try again later.Hi Jroman, Here are a few things you can try: Check the headset cable connection by ensuring the 3.5MM plug is pressed all the way into the connector on your controller. Applying additional pressure until you hear a “click” is sometimes needed; Make sure the cable is plugged all the way in on the headphone end as well; Make sure the microphone boom is connected properly to your headset by, first, removing it and, then, reinserting it into the earcup. Make sure the orientation of the base of the boom is correct and the 3.5MM plug is pressed all the way into the connector on the earcup; Check that the microphone boom tip is facing your mouth and not twisted. Refer to your user guide and product images for proper orientation; Try using the headset to make a phone call or voice recording on any device compatible with a 3.5MM corded headset; Check the settings on your console and make sure audio is set to headset, and check your game chat balance on the console audio settings. If you've tried all of this and you are still having issues, you can contact RIG Customer Support via Email at [email protected]. Thank you...
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