So I have the headset and when I try muting my mic it doesn’t work. I hear the click sound it usually makes but the mic stays on null

Question

PlantronicsRepresentative · Accepted Answer

Hi Edward. We're sorry to hear about your experience. We would like to inform you that, as of March 16th of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.

Answered by PlantronicsRepresentative 5 years ago

“So I have the headset and when I try muting my mic it doesn’t work. I hear the click sound it usually makes but the mic stays on”

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