“Bought my rig 500 pro hx today. My friends are saying I have an echo. My other mic does not have an echo on the same controller. Also the volume knob, is it supposed to click once at max volume?”
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Hello there! If you are experiencing some audio issues with the headset you may want to check the settings under your gaming console audio settings. You may also want to test the headset connected to your mobile to completely isolate the issue. If for some reason the echo continues, it could mean an issue with the unit. Once the volume is at its maximum the volume dial will no longer go further. Please note that if you purchased the product in the last 30 days, you may return it to the place of purchase. If your retailer is unwilling to replace the product, or if you purchased the product more than 30 days ago, we will be happy to replace the product for you: https://bit.ly/33LgEIo. Please feel free to reach out to our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
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