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Is it fully charge? Have you try to call Best Buy about the issue?
Sorry, there was a problem. Please try again later.Hello, This is an important question as the operating temperatures of the Ring Keypad (2nd Gen) is between 32 °F to 104 °F (0 °C to 40 °C). It may be that the Keypad experience internal damage to its mechanisms, and we kindly ask that you reach out to us directly to get further assistance with this concern. You may find out more about the warranty of your device on our Help Center, or by following the link provided: https://ring.com/warranty. If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Caitlin with Ring
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