“My internet service enters the house through my garden level basement. In the basement I have a Netgear wireless router. I want to install the Alarm Pro base station on the next level. Are the Netgear router and the Alarm Pro base station compatible?”
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Hi JWB. Thank you for taking the time to reach out to us with your question. Yes, you can use the Ring Alarm Pro Base Station with your Netgear router. Instead of plugging the Ring Alarm Pro directly into your modem (or modem/router combo device) as the eero app suggests by default, you can plug the Ring Alarm Pro into an open ethernet port on your Netgear router. If you want to use the device on a different level, you would need to route the ethernet cable to the desired location. You can keep using your existing wifi network and the devices connected to it as before. You may need to add a network switch to set up the Ring Alarm Pro as a secondary router. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.
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