A:AnswerThe door and window sensors make a nosie when each one is opened at first. You can go into the app and you can silent all of them or individual ones that you would want to have off.
A:AnswerHello JM,
Great question.Steel doors and aluminum door frames may occasionally cause interference for the Contact Sensor. We recommend testing the sensor on your door or window to determine if there are any issues. More install tips for the Ring Alarm Contact Sensors: https://support.ring.com/hc/en-us/articles/360043818431-Tips-for-installing-your-Contact-Sensor-2nd-gen-.
Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
All the best,
Antonio from Ring
A:AnswerHello compatable,
Ring recommends installation by professional alarm installers and licensed electricians who are experienced with wiring projects, are familiar with using tools such as multimeters to test electrical wiring, and can read and interpret electrical schematics. We advise you not to install this yourself if you are inexperienced in any of these areas. The Retrofit Alarm Kit is designed for 2-wire zones. Most common are contact sensor zones. Here is a helpful article that elaborates on Ring Alarm Retrofit Kit compatibility: https://support.ring.com/hc/en-us/articles/360036065091.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Regards,
Alexis with Ring
A:AnswerHello,
Great question. Ring Smart Lights are control by the Ring Bridge, not Ring Alarm Base Station. The Ring Bridge is the central hub that is required to integrate Ring smart lights, motion sensors, and transformers into your Ring App. The Ring Bridge connects to the Ring App using your home wifi network and connects to other Ring Smart Lighting products using a proprietary long-range communication protocol.
Amazon Echo (4th Gen) or an Echo Show 10 (3rd Gen), both have a built in Ring Bridge and can be used to setup Ring Smart Lights: https://support.ring.com/hc/en-us/articles/360059329551-Using-your-Echo-devices-as-a-Smart-Lighting-Bridge.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Antonio from Ring
A:AnswerHello Lisa,
Great question. Ring recommends using the Ring Indoor camera for indoor use only. We recommend using the Ring Stickup Camera for indoor/outdoor use. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/115004442203-Stick-Up-Cam-Information.
If you have any additional questions or concerns, please don't hesitate to reach out in our Ring Community forum: https://community.ring.com/. Thank you, Jamila with Ring.
A:AnswerHello Baseball,
Great question! Yes, the Ring Alarm Security Kit can be installed in a garage. It has an operating temperature is 32°F to 104°F (0°C to 40°C) and should be installed indoors. The keypad can be mounted using the included quick release bracket or placed anywhere indoors. For more information on Ring Alarm visit the Ring website: https://support.ring.com/hc/en-us/categories/360003210751.
Also, Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
All the best,
Antonio from Ring
A:AnswerHello, Great question. The back of the magnet part of the contact sensor does not come off. You may mount the Ring Alarm Contact Sensor 2nd Gen with the already applied double-sided tape. For tips on how to install your Ring Alarm Contact Sensor, please see our help center article: https://support.ring.com/hc/en-us/articles/360043818431-Tips-for-installing-your-Contact-Sensor-2nd-gen-. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring
A:AnswerHello Will,
Thank you for reaching out to us with your question. The Ring Alarm is great for apartment users. Each component of the Ring Alarm can be attached with double-sided tape or screwed in for easy removal. For more information on installing the Ring Alarm, please see our help center article: https://support.ring.com/hc/en-us/articles/360039015932-Ring-Alarm-Setup-Guides-and-Manuals. If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring
A:AnswerI believe it does. I don’t think linked cameras will work, though, because they require power and an internet connection.
The following is from the ring web support site:
How does battery backup work?
When your Ring Alarm loses power, the internal rechargeable battery will keep your Ring Alarm Base Station online for up to 24 hours. You may have some limited functionality while on battery backup, but you can still arm and disarm your Ring Alarm using the Keypad, and if there is a break-in, your siren will still sound. (Ring app access is only available with a Ring Protect subscription.)
How does Alarm Cellular Backup work?
A Ring Protect subscription with professional monitoring is required to have cellular backup.
When your internet goes down, your Ring Alarm will automatically switch over to cellular backup. You may have limited app functionality while your Base Station is on cellular backup, but you can still arm and disarm your Ring Alarm. If you have professional monitoring, cellular backup will ensure the signal get out.
A:AnswerHello TedsQuestions,
Great question! If you subscribe to a Ring Protect plan, your Base Station will also have cellular backup to protect your home even if the internet goes down.
A Ring Protect subscription with professional monitoring is required to have cellular backup. When your internet goes down, your Ring Alarm will automatically switch over to cellular backup. You may have limited app functionality while your Base Station is on cellular backup, but you can still arm and disarm your Ring Alarm. If you have professional monitoring, cellular backup will ensure the signal gets out. Here is a helpful article with more information regarding the Base Station, and it's wifi and Ethernet compatibility: https://support.ring.com/hc/en-us/articles/360040525211-Ring-Alarm-Base-Station.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm cellular backup question.
Thank you,
Alexis with Ring
A:AnswerGreat question. The Ring Alarm is listed as a DIY (do it yourself) system and made to be easily installed. If you would like it to be professionally installed, we recommend reaching out to your local best buy to see what installation options they have. For more information on how to install your Ring Alarm yourself please see our help center article: https://support.ring.com/hc/en-us/articles/360039015932-Ring-Alarm-Setup-Guides-and-Manuals. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring
A:AnswerHello Party,
The Ring Alarm Range Extender is designed to extend and expand the Base Station’s Z-Wave network, allowing for greater range and network coverage for all security devices at your location.
The Range Extender can be placed up to 250 feet from the Base Station. It will reach Alarm devices up to 250 feet away, in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Antonio from Ring
A:AnswerHello Les,
Ring Alarm Contact Sensors are designed to keep doors and windows in homes and businesses secure. The Contact Sensor is made up of two parts - the Sensor and the Magnet.
Slide the Contact Sensor off of the back cover which is mounted on the wall.
Remove the batteries and insert the new batteries.
Replace the Sensor onto the cover.
For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.
Thank you,
Antonio from Ring
A:AnswerHello Mark,
Great question! All of our Ring Alarm components can be purchased separately. Here are links to our product pages with more information: https://shop.ring.com/pages/security-system and https://ring.com/security-cameras.
For any additional questions, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
