“Just bought a ring doorbell plus. Can't get live view on my phone when someone pushes door bell. I've went through the list of things to check on both phone and ring app. Thanks”
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Sorry, there was a problem. Please try again later.Hi Ron. Thank you for reaching out to us with your question. The Live View feature can be accessed from the Ring app and ring.com. You can watch live video from your Ring doorbell or camera for up to 10 minutes at a time. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience. To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices require at least 2 Mbps upload and download speeds for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
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