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Hi KarenJane. We appreciate the time you have taken to ask this question. In this instance, I would recommend getting in touch with Ring's Customer Support team by calling our 24/7 support line, using our chat now feature, or reaching out to our Ring Community site. You can do any of the following by visiting Ring's website and clicking on "Contact Us" option at the bottom of our website. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
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