“If someone else purchased three cameras for me, I paid, on her phone and invited me A few days she disabled them. A way to prevent her from viewing anything since I'm the guest? Do I need her permission to take control? Can hers be on not mine?”
Answer This Question
1-3 of 3 Answers
The account can only be tied to ONE phone, that is it set up on. Someone else can be signed on with their own phone, as a guest. But the original phone has to give permission for someone to sign on as a guest. But the guest can not do certain things like delete videos, change camera settings, etc. Of course, the original account phone/owner has to have a subscription to save any videos...up to 60 days worth.
Sorry, there was a problem. Please try again later.If you created the account then you have total control of the app
Sorry, there was a problem. Please try again later.Hello PJ, Great question! Once you've set up a device in your Ring app, you'll be the sole account owner. As the account owner, you have control over all of the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, download the Ring app onto the additional devices and use the same login and password you used to log into the Ring app. With a Ring Protect subscription or trial, the account owner and shared users can view recorded videos and video history. You can access your video history from the Ring app or on ring.com. Ring videos are stored in the cloud for up to 60 days in the U.S. (30 days outside the U.S.). Here is a helpful article regarding account ownership and shared user access: https://support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices. In this case, it sounds like your friend will have to remove all the devices from her app. Then you can re-set them up on your phone with your Ring app login information, and you will be the sole owner: https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Alexis with Ring
Sorry, there was a problem. Please try again later.