Questions & Answers
- Model:
- B0D23QNB6F
- |
- SKU:
- 10936200
Q: QuestionSo i'm getting random notifications on the application from other cameras/areas, i only want notifications for my cameras and that's it Only when my cameras detect motion, not other cameras or other areas... how can i do this? thanks!
Asked by Steven.
- A:Answer Hi Steven. Thank you for taking the time to ask this question. You can customize your notifications and Neighbors feed to see relevant posts. Your feed settings determine which neighborhood events appear in your summary. To access Neighbors push notification settings, email notification settings, and customize Neighbors feed: Open the Ring app or Neighbors app. For the Ring app, tap the Neighbors shortcut tile, then tap the gear icon. For the Neighbors app, tap the menu (≡) Tap Neighborhood Settings. To edit push notifications, tap Push Notification Settings. Then, tap Filter Alerts by Type. Once complete, tap Apply Filter or Done. To edit Neighbors feed, tap Feed Settings. Tap Advanced Settings to choose and refine what topics you want to see in your feed. Once complete, tap Apply or Done. The topics you select also enable or disable push notifications for each topic. To edit Neighbors email notifications, tap Email Notification Settings. Select your desired notification settings and tap Save. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionWhen i install the app on my phone, does it offer 2FA for more security, incase someone steals my password? 2 factor authentication?
Asked by Steve.
- A:Answer Hi Steve. Thank you for your question today! Yes, the Ring app offers two-factor authentication for added security. When you attempt to sign in to Ring with two-step verification, we'll text a six-digit verification code to your mobile phone. This helps us verify your identity. Enter the verification code to complete the sign-in process. We only use this phone number to secure your account. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.
Answered by Ring
Q: QuestionCan this battery doorbell be changed to wired
Asked by Sammy.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Hi Sammy. Thank you for reaching out to us with your question. Yes, you can convert the battery-operated Ring Outdoor Cam Plus to hardwired with the Ring Hardwired Kit. The Ring Hardwired Kit requires an existing junction box and may be mounted on a wall or ceiling. It is compatible with Ring USB-C input cameras only. You can also convert the battery-operated device to be a plug-in using the Ring Indoor/Outdoor Power Adapter (USB-C). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionCan the video be shared with another party so they can see what is going on
Asked by Anonymous.
- A:Answer Hello. Thank you for taking the time to ask this question. Yes, you can share videos from within the Ring app. 1. Open the Ring app to the main dashboard. 2. Tap the History tile in the shortcut bar. 3. Scroll to the video you want to download, then tap more (•••). 4. Tap Share and select how you would like to share this video. You also have the option to share one or more Ring devices with as many shared users as you like. Access to particular cameras can be granted or taken away by the owner. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionCan it be hard wired to power
Asked by Anonymous.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer The camera can be hard wired, 120V AC adaptor has to be rated at least 2A to 3A for newer models, the output is a USBC cable, it can be plugged in the back of the camera (a small rubber cap needs to be lifted)
Answered by Anonymous
Q: QuestionCan i safely turn this camera off/on and it still be ready to go when i turn it back on? or will i have to re-configure it each time i turn it back on? I plan on only turning it on when i leave the house.
Asked by ferf.
- A:Answer Yes, I have taken the camera down and charged the battery and reinstalled it without any problems. I do, however feel that there should be a better and more convenient way to take the camera out, recharge the battery and reinstall it.
Answered by Misucguy
Q: QuestionSo, i plan on using the camera in my home when i'm not home. My question is, can i keep it powered off till i'm ready to use it, if i turn it on, will it be all set to go right away? or do i need to configure it every time i power it on?
Asked by Ferf.
- A:Answer All my cameras are battery operated and I use them all outside. All you have to do is make sure the camera battery is fully charged. I can sit inside my home and check all my cameras to see what’s going on outside from my iPad. I love every one of them and I have several. Hope this helps.
Answered by KarenJane
Q: QuestionI'm assuming to view the camera feed i need to install the app on my phone? Are these pretty easy to setup? Can i buy 2 of these, and still access both feeds from my phone? for both cameras?
Asked by Steve.
- A:Answer Hi Steve. Thank you for your question today! Yes, you will need to download the Ring app on your smartphone to view the camera feed. The Ring app provides a guided setup process, making installation straightforward for most users. As for buying two cameras, both camera feeds are accessible from a single Ring account via the Ring app on your phone. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.
Answered by Ring
Q: QuestionHow to disconnect bottom base from battery cover to mount camera on the back
Asked by Pam.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Turn the bottom to line up the open arrowto disconnect
Answered by RonT
Q: QuestionCan I use this with existing adt account
Asked by Anonymous.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Ring is designed to work through the ring App only unless Adt has some agreement with them . I would ask ADT
Answered by hrpl
Q: QuestionCan I put the USB on to my computer and watch the video on the computer?
Asked by Kirshey.
- A:Answer Hi Kirshey. We appreciate the time you have taken to ask this question. The Live View feature can be accessed from the Ring app and the ring site. You can watch live video from your Ring doorbell or camera for up to 10 minutes at a time. Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Protect Plans offer downloading and sharing video capabilities and additional features for those who want them. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: Questioncan this camera rotate
Asked by abkingjjidonoytywh.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Yes left to right and up and down
Answered by hrpl
Q: QuestionHow does storage work for this? is there free storage? either a card or free cloud?
Asked by Ferf.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Hi Ferf. Thank you for your question! No, the Ring Outdoor Cam Plus, Battery does not include free video storage for recordings. Ring devices are designed to work with a Ring Home Plan subscription to enable video downloading and sharing, along with additional features. However, a subscription is not required for standard features such as real-time notifications, Live View, and Two-Way Talk. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.
Answered by Ring
Q: QuestionHow do you know when battery is charged, there is one green light and one amber light when plugged into my computer. Do both lights turn green?
Asked by New.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Hi New. We appreciate the time you have taken to ask this question. While charging, your battery displays two colored lights, a solid green and an amber light. Charge the battery until only the green light remains lit. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionCan this camera be connected to a solar panel?
Asked by GG.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Hi GG. We appreciate the time you have taken to ask this question. Yes, the Ring Outdoor Cam Plus can connect to a Ring Solar Panel. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionHow are these batteries recharged, or what type of batteries are they?
Asked by AJ.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Hi AJ. Thank you for reaching out to us with your question. The Ring Outdoor Cam Plus comes with one Ring Rechargeable Battery Pack. The micro USB charging cable should be used to charge to removable rechargeable battery pack that is included with your device. Follow these steps to charge the battery pack for your device: Open the battery compartment: Remove the security screw first. Twist the battery cover counter-clockwise to unlock it, then remove it from your Ring Outdoor Cam Plus. Remove the battery: Press the metal release tab to unlock the battery and slide it out. Charge the battery: Connect the charging cable to the battery's charging port. While charging, your battery displays two colored lights, a solid green and an amber light. Charge the battery until only the green light remains lit. Reinsert the battery: Slide the fully-charged battery back into the Ring Outdoor Cam Plus until it clicks in place. Close the battery compartment: Twist the battery cover clockwise to lock it. Make sure to replace the security screw. Wait for the device to power back on: It can take up to 60 seconds. If any additional information is needed regarding your Ring Outdoor Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionDoes this camera pan with motion activation
Asked by Anonymous.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Hello. Thank you for taking the time to ask this question. No, the Ring Outdoor Cam Plus does not track or follow motion. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionBattery Life? How to recharge? Should I purchase extra batteries?
Asked by jnt81101.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Hi jnt81101. Thank you for reaching out to us with your questions. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. To charge the battery for your Ring Outdoor Cam Plus, Battery, remove the Quick Release Battery Pack from the device and connect it to a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Having a second battery is optional, but it allows you to swap batteries instantly so your camera stays online while the first one is charging. If any additional information is needed regarding your questions, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you, Miyuki from Ring.
Answered by Ring
Q: QuestionIs anyone having trouble with the image being foggy during night operation
Asked by farside.
This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White
- A:Answer Hi farside. Thank you for your question today! As the weather gets colder, you may notice some condensation forming on your Ring camera lens. Rest assured this is normal for Ring devices. To remedy this, we recommend using an anti-fog product on the lens to prevent it from reappearing. While there's not a particular product we can recommend, some of our neighbors have found success using Rain-X products which should help with the condensation you're receiving from the cold weather. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.
Answered by Ring
Q: Questionhow long is battery life
Asked by GregoryJames.
- A:Answer Hi GregoryJames. Thank you for reaching out to us with your question. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring



































