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Hello. Thank you for taking the time to ask this question. If you are experiencing issues hearing audio from your Ring device, or the Two-Way Talk feature is only working in one direction (e.g., you are unable to hear visitors, or they are unable to hear you), try the following troubleshooting steps: Increase volume: Make sure the volume is turned up on the smartphone or tablet you are using, or try using another phone or tablet that is connected to your Ring app. Verify permissions: Check the permissions on your smartphone or tablet for the Ring app, and make sure microphone use is allowed. Enable audio during Live View: When in Live View, unmute the microphone and speaker. There should be no slash through the microphone and megaphone icons. Confirm device settings: Check that Audio Streaming and Recording is enabled on the device’s page in the Ring app by following these steps: Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to access. Tap your device's Settings. Tap the Device Settings tile. Tap Privacy Settings. Enable Audio Streaming and Recording. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
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