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Page Showing 41-60 of 188 questions
  • QuestionHow long is the battery life using 1 battery vs. 2 batteries?

    Asked by Anonymous.

    • Answer Hi Loveman. Thank you for reaching out to us with your questions. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. If any additional information is needed regarding your questions, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionDoes the battery come with power cord and charging station

    Asked by Don.

    • Answer Hi Don. Thank you for taking the time to ask this question. No, a Micro USB charging cable or charging station is not included. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionDoes new replacement batteries come with charging cables?

    Asked by LadyDee.

    • Answer Yes it come with charging cables

      Answered by EddieM

  • QuestionHow long does a new battery need to charge to 100%?

    Asked by Retired2018.

    • Answer once both lights are green lights

      Answered by Oldiebutgoodie

  • QuestionI did not get a flat plate for mounting, I did receive the angle plate. I purchased the ring battery doorbell with smart Wi-Fi. I’m not sure how to go about getting the flat plate and that’s what I need. It did not come with the item that I purchased in s

    Asked by PamelaL.

    • Answer Hi Pam. Thank you for taking the time to ask this question. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • Questionis his battery compatible with the Ring outdoor cam plus?

    Asked by CAPO.

    • Answer Yes

      Answered by JIMP

  • QuestionI don't know what model my video camera is, but the battery model is 5f53e9. Does your "Ring quick releae rechargable lithium-ion battery for select devices" work for me? If not, do you sell a compatable one? From the photos, it looks the same.

    Asked by Dingdong.

    • Answer Hi Dingdong. Thank you for taking the time to ask this question. Yes, the Ring Quick Release Rechargeable Battery Pack sold here at Best Buy is compatible with your device. The model 5F53E9 is the standard Ring Quick Release Battery Pack, and this is the same battery we sell as a replacement. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionDoes this camera use sd card storage?

    Asked by Anonymous.

    • Answer Hi. Thank you for taking the time to ask this question. No, Ring cameras do not have an SD card slot or any local storage option built into the device. Ring cameras are designed to use cloud-based storage through a Ring Protect subscription plan, which allows you to save, review, and share video recordings. Your Ring products provide their standard features (real-time notifications, live view, and two-way talk) without any subscription. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionIs this battery compatible with ring - battery doorbell Pro

    Asked by SSaleemah.

    • Answer Hi SSvibe. Thank you for taking the time to ask this question. Yes, the Ring Quick Release Rechargeable Battery Pack is compatible with the Ring Battery Doorbell Pro. The Battery Doorbell Pro uses a removable Quick Release Battery Pack, which can be easily swapped out by pressing the quick-release tab on the back of the device. Please note that if you have the newer Battery Doorbell Pro (2nd Gen), you will need the Quick Release Ultra Battery Pack instead, as the standard Quick Release Battery Pack is not compatible with the second generation model. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionIs this compatible with the RING Battery Doorbell Pro (2nd Gen)?

    Asked by Compatibility.

    • Answer Hi Compatibility. Thank you for taking the time to ask this question. Yes, Battery Doorbell Pro (2nd Gen) is backward compatible with Quick Release Battery Packs batteries from previous Ring doorbells. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionWhere can I get another cable for charging the Ring lithium battery?

    Asked by MrsSnipps.

    • Answer I’m sure Best Buy carries cables for that.

      Answered by NancyF

  • Questiondoes this battery fit a ring spotlight cam plus 2 . Model # 5F53E9 3.6V 5800mAh ?

    Asked by bobo.

    • Answer Hi bobo. We appreciate the time you have taken to ask this question. Yes, the Ring Quick Release Battery Pack is compatible with the Ring Spotlight Cam Plus. Here is a full list of Ring devices that the battery pack is compatible with: Video Doorbell 2 Video Doorbell 3 Video Doorbell 3 Plus Video Doorbell 4 Battery Doorbell Plus Battery Doorbell Pro Outdoor Cam Plus Stick Up Cam (all generations) Stick Up Cam Pro Spotlight Cam Spotlight Cam Plus Spotlight Cam Pro Peephole Cam Solar Floodlight If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionIs this model number V4?

    Asked by Al.

    • Answer Hi Al. We appreciate the time you have taken to ask this question. There is only one version of the Ring Quick Release Battery Pack at this time. Here is a list of Ring devices that they battery pack is compatible with: Video Doorbell 2 Video Doorbell 3 Video Doorbell 3 Plus Video Doorbell 4 Battery Doorbell Plus Battery Doorbell Pro Outdoor Cam Plus Stick Up Cam (all generations) Stick Up Cam Pro Spotlight Cam Spotlight Cam Plus Spotlight Cam Pro Peephole Cam Solar Floodlight If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWhat is the lifespan of these batteries? Not how long do they stay charged, but how long before needing to replace? My 2 batteries are 4 years old but only stay charged for a week (with minimal alerts) then both die without any warning. From 88% to zero.

    Asked by CTChef.

    • Answer Battery life is somewhat dependent on outdoor temperature and the amount of traffic triggering recordings. Fully charged, a battery can go 3+ weeks.

      Answered by Spike3

  • QuestionCan I replace my older outside Ring camera that provides 3.65V with the current Ring battery offering that provides 24 volts????

    Asked by LukaLou.

    • Answer Hi JohnA. Thank you for taking the time to reach out to us with your question. The Ring Quick Release Battery Pack has the following specifications: 3.6V 5960mAh 21.456 Wh. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDoes it work for outdoor cam plus

    Asked by Jo.

    • Answer Hi Jo. Thank you for reaching out to us with your question. Yes, the Ring Rechargeable Battery Pack is compatible with the Ring Outdoor Cam Plus. The Ring Outdoor Cam Plus Battery comes with one Ring Rechargeable Battery Pack. The micro USB charging cable should be used to charge to removable rechargeable battery pack that is included with your device. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWhat is the Mah of the battery, and does it work with battery ring Pro

    Asked by Anonymous.

    • Answer Hello. Thank you for taking the time to reach out to us with your question. The Ring Quick Release Battery Pack has the following specifications: 3.6V 5960mAh 21.456 Wh. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionIf I have a solar panel with my spotlight Camera, do I still need batteries?

    Asked by wpctlc.

    • Answer Hi wpctlc. Thank you for reaching out to us with your question. Yes, a battery is still required to power the camera. The Ring Solar Panel provides a trickle charge to the battery in compatible devices to increase time between charges. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow many amp hours is the battery

    Asked by Jason.

    • Answer Hi Jason. Thank you for taking the time to reach out to us with your question. The Ring Quick Release Battery Pack has the following specifications: 3.6V 5960mAh 21.456 Wh. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionIs this the same battery that came with this doorbell video 2 that can be hardwired to the existing doorbell button?

    Asked by Anonymous.

    • Answer Hello. Thank you for taking the time to ask this question. Yes, the Ring Quick Release Rechargeable Battery Pack is compatible with the Ring Video Doorbell 2. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring