Questions & Answers

Q: QuestionWhich of the ring smart lighting units can b3 interfaced with a Echo Show, rather than a ring bridge?

Asked 4 years ago by Larry.

• A:Answer Hello Larry, The Ring Bridge is the central hub that integrates Ring smart lights, motion sensors, and transformers into your Ring system. The newest Amazon Echo (4th gen) and the Amazon Echo Show 10 (3rd gen) have the Bridge built into them, eliminating the need to purchase an additional Bridge device to use Ring Smart Lighting. At this time the only Ring A19 and PAR38 Smart Light Bulbs are supported. Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionHow to set the timing for the light to come on?

Asked 5 years ago by Anonymous.

• A:Answer I have no ideal how to setup timing but it light up around 28’-20’

  Answered 2 years ago by YPing

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Q: QuestionCan this light be powered by a POE switch or POE injector such as the Ring - PoE Adapter?

Asked 5 years ago by Jabo.

Q: QuestionIs this google home ready

Asked 5 years ago by C5Low.

Q: QuestionI see the compatibility with Alexa but is there any way to make this work with Google Home? This question is for any of the Ring products(doorbell, video floodlights, etc.).

Asked 5 years ago by William.

• A:Answer Hello NewToRing, Great question. At this time Ring products do not work with Google Home. If you have any further questions, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -All the Best, Jamila at Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan I use the Ring app to turn on the lights for an extended period of time at night? Is the bridge needed for that?

Asked 5 years ago by Anonymous.

• A:Answer This model does NOT allow for scheduling. You would need the wired in wifi floodlight. You will need the ring bridge for this product.

  Answered 5 years ago by JimmyVerified Purchase

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Q: QuestionCan you replace the motion sensor to a camera

Asked 5 years ago by Kat.

• A:Answer No.

  Answered 2 years ago by Anonymous

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Q: QuestionIs the sensor adjustable. Sensitivity is too high.

Asked 5 years ago by Scottm1.

• A:Answer Hello Scottm1, Thank you for giving me the opportunity to answer this question for you! The motion sensitivity may be adjusted within your Ring App. To find this setting please follow these step-by-step instructions: 1. Open your Ring App and tap on the three lines located at the top left-hand corner of your dashboard. 2. From the sidebar menu, you will select Devices. 3. Under the Lights section of your device options, select Smart Lighting and choose the Ring Floodlight Wired device you wish to manage. 4. Select the tile option Motion Settings. This control has four levels that will determine how sensitive your motion detection will be. Try adjusting this control if you find you are receiving too many false alarms. For more information on the motion control options or helpful tips and tricks on Ring Smart Lighting, please visit our Help Center at https://support.ring.com/hc/en-us/articles/360031677351 It's important to me that you feel I have answered your question correctly. You can reach out to our team of specialized agents directly to further assist with any questions or concerns you might have! Please reach out via email at [email protected]. Thank you, Caitlin from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan this be installed in the eve of the roof

Asked 5 years ago by BigBoi.

• A:Answer The unit can be installed under the eve of a roof. One of my RING Flood lights is installed that way. There are instructions on how to configure the unit before attaching it to the junction box.

  Answered 5 years ago by MichaelZVerified Purchase

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Q: QuestionWe need to install 3 lights. Is there a central switch available that can be mounted on the wall to turn the spots on and off manually. Thank you

Asked 5 years ago by TonyC.

• A:Answer not to the best of my knowledge...but on the Ring App. .you might be able to set when they go on and off. Good luck

  Answered 5 years ago by RichVerified Purchase

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Q: QuestionI have the ring elite door bell and a chime pro extender, do I still need the bridge?

Asked 5 years ago by BobAGhanooch.

• A:Answer Hi Erico, Thank you for giving me an opportunity to answer this question for you, as I understand how powerful knowledge on a product is to your home security. The Ring Bridge for Smart Lighting serves as a central point for connecting all Ring Smart Lighting products. Without the Ring Bridge, your Smart Lights function only as individual units. With a Bridge, you can control whole groups of Smart Lights and other Ring products at once, and be notified via the Ring app when any light or Motion Sensor senses movement. In addition, you can use your Ring app to create Groups of Smart Lights and Ring cameras that work together to enhance security. You can find more information about the Ring Bridge on our website at https://support.ring.com/hc/en-us/articles/360025181851-Ring-Smart-Lighting-Bridge-Information. I would like to extend the invitation to get in touch with one of our tech experts directly by reaching out via email at [email protected], so we may answer any other questions or concerns you may have. Thank you, Caitlin from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan this light be turned on and off from inside the house on a pre existing outdoor light switch.

Asked 5 years ago by Anonymous.

• A:Answer The unit by itself turns on & off by itself when it detects motion. A switch would just cut off the power supply, but not enable you to turn it on as a flood light. To do that, you need to 'connect' it to a RING Bridge. With the bridge you can control one or more flood light units. The RING App will allow you to program the unit(s) to enable/disable the motion sensor and also give you control to operate it (them) as a flood.

  Answered 5 years ago by MichaelZVerified Purchase

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Q: QuestionIs this LED ?

Asked 5 years ago by Cira.

• A:Answer Yes. They’re LED

  Answered 5 years ago by LouisVerified Purchase

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Q: QuestionAre the lights adjustable, up down left , right

Asked 5 years ago by John.

• A:Answer Yes the lights are fully adjustable

  Answered 5 years ago by KevinVerified Purchase

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Q: QuestionCan this work and record on my phone without the doorbell?

Asked 6 years ago by OCDCUTS.

• A:Answer This floodlight only detects motion. You can pair it with a with the doorbell to turn on if you'd like.

  Answered 6 years ago by Thurston

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Q: QuestionWill this light work without a bridge? I just need it to come on when there is motion.

Asked 6 years ago by Jnak.

• A:Answer yes

  Answered 5 years ago by DubG

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Q: QuestionWhy does the release date keep getting pushed back ??? thats ridiculous !!!!

Asked 6 years ago by Frank.

• A:Answer They have been having trouble with the hub. I had to pull some tricks to get mine online. Without the hub, the lights are almost useless. I'm sure that's it.

  Answered 6 years ago by dhalford

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Q: QuestionIf I have the ring alarm system with this work with the alarm base station, Or do i still need to purchase the bridge. I already have Alexa and a Phillips hue bridge.

Asked 6 years ago by James.

• A:Answer Hi James, That is a great question. You will need to purchase the Bridge for the Smart Lighting. Please let me know if you have any other questions. Bilan J, Customer Satisfaction Specialist [email protected]

  Answered 6 years ago by Ring

  
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Q: QuestionIf I buy this motion activated wired security lights but if I do not have Ring bridge or Wi fi connection in that area, would this product still work as a regular motion activated light and light up when there is a motion within the range? Thank you

Asked 3 years ago by Viva.

• A:Answer The motion sensor times out at a maximum 5 min setting . IT IS UNABLE TO RESET the TIMER WHEN IT SEES MOTION . THerefore after 5 min the light will turn off even if you are right in front of it. Then you are in the dark for 20 seconds until it will record motion again and turn back on …. This is a major flaw

  Answered 2 years ago by Poordesign

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