“We have the Spotlight Cam Battery 2 pack, the one we have on our deck works great, one in the front of the house is intermittent. Sometimes we get alert on our phones, sometimes does not pick up motion. We have walked outside to test. What to do next?”
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sometimes when I do not get alerts so I shut down and restart my phone, then it works
Sorry, there was a problem. Please try again later.Hi SadieGirl, Thank you for reaching out regarding this concern. One of the most important measurements in your Ring security network is the strength of your wifi signal, as this directly impacts connectivity and your Ring Spotlight Cam's performance. Here are a few other symptoms that could occur from poor wifi strength: The devices may fall offline and have trouble connecting back to the Internet. Video and audio quality may be reduced or distorted. Notifications from the Ring device may be delayed. The Ring device may miss motion events completely. Live View may have trouble connecting. To identify if this is the root cause for concern, you will want to test the wifi signal at the mounting location of your Ring device. If you haven't already, please visit the Device Health portion of the Ring app to review the RSSI reading. RSSI is an indication of the doorbell's current internet connection. Numbers ranging in 70s or 80s may present a problem when connecting to your device. The Device Health page will also help you test your internet connection and provide tips on how to resolve common issues. While this is simply intended to get you started on resolving these concerns, we would love to provide you with the proper tools and resources to find a solution that works best for you. From our Help Center, you may find even more articles that detail how to resolve wifi connection problems, such as this one: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You. We would love to know if this helps identify the concern, and provides you with a better solution to what you are currently experiencing. If you have any additional questions or concerns, we kindly ask that you reach out to our Ring Community forum, to have a more hands-on experience with other users like yourself: https://community.ring.com/. All the Best, Caitlin with Ring
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