Questions & Answers

Q: QuestionIf I get the 2 pack. (For example) can I put one at one house and the other at an other house?

Asked 8 years ago by Will.

• A:Answer Yes you can. Set it up in the app.

  Answered 7 years ago by CommoditiesVerified Purchase

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Q: QuestionIf I hang this camera inside pointing outside thru a window will the motion detection still work?

Asked 8 years ago by jimbo.

• A:Answer I had a similar camera once I tried to put in a window to see into my driveway. It didn't work because at certain times of the day with changing light situations, the window acted like a mirror so the only thing seen on the camera was itself.

  Answered 5 years ago by Lucy

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Q: QuestionI have had this system installed a week. Now the motion light does not come on on one of the cameras!

Asked 8 years ago by Anonymous.

• A:Answer If you go into the ring app, there is a motion setting to turn on or off the light when it detects motion. You might want to check each camera if you have more than one.

  Answered 7 years ago by DoshgoneitVerified Purchase

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Q: QuestionCan this be hung outside anywhere? How long does the battery last

Asked 8 years ago by Mjrbdr.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - Black

• A:Answer Yes anywhere. Battery last a few weeks depending on motion. Also can add 2nd battery. I would recommend solar so not having to charge every so often.

  Answered 7 years ago by NytunesVerified Purchase

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Q: QuestionWill the camera work on Infrared LEDs if the spotlight is turned off?

Asked 8 years ago by TJC.

• A:Answer Yes. It will not be in color though.

  Answered 7 years ago by spendsalotatbestbuy

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Q: Questionup to how many feet can it record? what degrees of heat can it stand?

Asked 8 years ago by mgs1016.

• A:Answer mine is covering around 180* and you can set the sensitivity in the RING App for distance to pick up movement. I keep mine on highest sensitivity. Night vision is great as well, the LED lamps brighten up the side and back yard where the 2 cameras are. very happy with these!!

  Answered 7 years ago by mazdaboiVerified Purchase

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Q: Questiondo you sell the solar panels for this camera?

Asked 8 years ago by gary.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - Black

• A:Answer Yes

  Answered 6 years ago by Anita

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Q: QuestionLooking at buying a security system for a small church. This church has 2 doors locked during services, we would like to have doorbells on 2 them; as well as having security cameras with alarm capabilities. The church has existing wifi. What do we need?

Asked 8 years ago by PotentialBuyer.

• A:Answer Yes

  Answered 2 years ago by Anonymous

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Q: QuestionDoes Ring have a product suitable for use in an auto for use as a dog monitor with two-way voice? A Verizon hub would be the WIFI access device. While Ring likely does not have a temperature monitor, that would be an outstanding feature.

Asked 8 years ago by Richard.

• A:Answer Hi Richard, Thanks for reaching out. At this time, we do not have this feature or product. However, this is an amazing suggestion and I will absolutely relay this request to the rest of my team. thanks, Kaitlyn R., Neighbor Satisfaction Specialist Kaitlyn.rosenthal@ring.com

  Answered 8 years ago by Ring

  
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Q: QuestionIs there a WiFi extender available for this product ?

Asked 8 years ago by Anonymous.

• A:Answer There are plenty of WiFi extenders. Ring Spotlight Cam works with any WiFi extender. NETGEAR AC1200 WiFi extender is my I’m recommending.

  Answered 7 years ago by MisterT

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Q: QuestionWhat is the minimum WiFi upload speed that this system will work on?

Asked 8 years ago by RonnieA.

• A:Answer 1mbps, but you should have at least 2mbps in order to eliminate any latency

  Answered 8 years ago by nfldraftstudioVerified Purchase

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Q: QuestionIf I buy the Ring 2 doorbell, can we add any of the spotlight or floodlight to it without difficulty? Would like to have multiple cameras around the outside of the house. Thank you, Frances

Asked 8 years ago by Frances.

• A:Answer I have the Ring 1 doorbell and several cameras. They all work on the same WiFi network. You might need a range extender if some of your units are too far away from the WiFi base.

  Answered 8 years ago by JLMusicmanVerified Purchase

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Q: QuestionWhat is the replacement battery part number

Asked 8 years ago by Mark.

• A:Answer Go online with Ring and complain, they should send a free one, they did for me.

  Answered 8 years ago by SwitchVerified Purchase

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Q: QuestionWill this interfere with ADT CAMERA

Asked 8 years ago by Becky.

• A:Answer It operates independently so it shouldn't

  Answered 8 years ago by alpunx

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Q: QuestionOn the ring spotlight cam 2 pack can these be used at separate locations ,like 2 different houses 1 camera at each house....Thanks

Asked 8 years ago by mike.

• A:Answer Yes they can Mike.

  Answered 8 years ago by Luis

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Q: QuestionIf I already have a solar powered Stick Up cam, can I replace it the new Spotlight Cam - Battery and use my existing solar panel? The Stick Up Cam's solar panel is already mounted so it would be an easy switch if it works on the Spotlight Cam.

Asked 8 years ago by Solar.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - Black

• A:Answer The Solar panels are not interchangeable. You would need to purchase a solar panel specifically for the Spotlight Cam.

  Answered 8 years ago by BBFanVerified Purchase

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Q: QuestionWhen will the wire-free Spotlight cameras be shipping? I have ordered some but I'm losing my patience based on the Fall shipping announcement. Fall is here.

Asked 8 years ago by JCC.

• A:Answer I just got mine yesterday. Hope this helps.

  Answered 8 years ago by fitmasterVerified Purchase

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Q: QuestionIs there a date the wireless camera will be released yet?

Asked 8 years ago by amckillip23.

• A:Answer Hi Amckillip23, Yes, our Spotlight Cam Wire-Free will be shipped out the week of October 15th. If you have any additional questions please feel free to contact me directly at Kaitlyn.rosenthal@ring.com. Thanks, Kaitlyn R., Neighbor Satisfaction Specialist Kaitlyn.rosenthal@ring.com

  Answered 8 years ago by Ring

  
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Q: QuestionIf you purchase the 2 pack, do they have to be located at the same house? I have two homes and would like to use one at each. Thank you.

Asked 8 years ago by Cody.

• A:Answer Yes Cody. The 2 pack can be separated & used in different locations.

  Answered 8 years ago by Luis

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