1-10 of 14 Answers
My house is facing west. My ring video doorbell worked great when I bought it earlier this year but now I cannot make out an image during the day. It looks like a completely overexposed image.. pure white in the center.
It won't work AT ALL in direct sunlight or if it gets hot outside. Get your money back. I did. It's useless if facing West and gets warmer than 75 degrees.
I recommend to everyone, not to purchase this device if it will get any sun. The push button will crack. My pro just turned a year old and they said they will not replace it because it’s out of warranty. They offered to give me a discount because I am out of warranty! What crap.
My Ringer directly faces the West and it does not work well. For example, does not record all motion movements in front of door and i do have the serting on to record motion.
I'm on my 2nd video doorbell pro due to a cracked doorbell button. I'm about to be on my 3rd due to another cracked button. I've informed Ring that my house faces west with the hot sun directly on it. I'm not sure if the sun itself is causing it to crack or a combination of the hot sun, the button staying hot, then the cold of the night cracking it. Either way, the doorbell pro is not invulnerable to the elements. If this happens again on this 3rd try, I'm going with a different model and hoping for the best. Also, even with the cracked button, normal functionality is still intact.
My doorbell faces the afternoon sun and I haven't had any problem.
My door faces West and I live in the West. I have worked my way up to the Ring Pro ( Yes, 3rd model) and ALL have major issues . The Pro rubber button WILL FAIL and there are no replacements available unless you have their full fee service and only for the first year. Find a company that offers a real attempt at a warranty, some offer up to 3 years and NO storage fee.
I had the Ring Doorbell Pro for 1 year and the button cracked and image is now a bit blurry. Ring said they wouldn't reimburse or exchange. It faces the south and gets sun in afternoon.
Mike, our door bell pro has endured warm days, humid days, rainy days, as well as frigid days. All of which had no bearing on the operation or functionality of the device.
Mine has fried from the sun. Cracked the bell button right down the middle. It still works, but I am pretty sure it won't make it too much longer. I am quite unhappy about that.