“I am having trouble with the mounting. The clapboard of the house is 2 1/2 inches so when we put the doorbell on the clapboard to mount, the bottom portion of the bell is not supported. I cannot find an adapter. What to do?”
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Hello Tony, Thank you for taking the time to reach out in regard to your installment experience with the Ring Video Doorbell Pro. I understand how important a successful installation is to your home security, and I would love to get you connected with one of our product specialists today, so we may address this concern with you directly. This will give us the opportunity to discuss your home environment further, and find a solution that works best for you. Please email us directly at [email protected]. You may also find useful tools and information about any other questions or concerns you may have on our Help Center at Ring.com: https://support.ring.com/hc/en-us. Thanks, Caitlin with Ring [email protected]
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