“I have a ring at my new home that the previous owners left. Am I able to reactivate it or do I have to purchase a new ring?”
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If you have the cooperation of the previous owners to go into the ring app and unpair it from their account, then you can use it, otherwise rip it off and get a new one.
Sorry, there was a problem. Please try again later.Hello, Mel. Thanks for reaching out regarding your concern with setting up a previously owned Ring device. To answer your question, as long as the previous owner removed the device from their account, you should be able to set it up as normal. If you get a message that your doorbell or security camera is registered to someone else during setup, follow the prompts in the Ring app to learn more about device transfers. I have attached a help article below that will provide more detailed instructions if you run into any issues setting up your Ring device: https://support.ring.com/hc/en-us/articles/4403292609044-Device-Registered-to-Someone-Else-Message-During-Setup-. If any additional information is needed regarding your Ring setup question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Regards, Jess from Ring.
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