“My Ring was installed by BB and can't get help now from installer. Sometimes my hardwire chime has a slight buzz at times since install. I actually put a new chime in. Is it a voltage issue and how can i adjust.”
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Hello Simmi99, The device not ringing your home's internal chime kit properly is a sign of power issues to the Ring Pro. Did this just start happening? Verifying you have a properly rated transformer installed is a great first step! This device requires 16-24 VAC, 40VA max, and 50/60Hz. You could need a new Ring Pro power kit installed inside your home's chime kit. Here is a helpful article that details the symptoms of poor power: https://support.ring.com/hc/en-us/articles/115000115323-Troubleshooting-Insufficient-Power-Issues-with-Ring-Video-Doorbell-Pro. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring
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