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Page Showing 1-20 of 89 questions
  • QuestionDoes this doorbell have night vision?

    • Answer Yes, this doorbell has color night vision.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat kind of connectivity does this doorbell use?

    • Answer This doorbell uses dual-band (2.4GHz or 5GHz) wifi connectivity for a reliable connection.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this doorbell work with Alexa?

    • Answer Yes, this doorbell works with Alexa. You can hear announcements when someone presses the doorbell or triggers the motion sensors.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the resolution of the video doorbell camera?

    • Answer This doorbell has 1080p HD video resolution.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I talk to the person at the door through the doorbell?

    • Answer Yes, the doorbell has a feature called Two-Way Talk that allows you to see, hear, and speak to the person at the door from your phone, tablet, or select Alexa-enabled device.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the video resolution of this doorbell?

    • Answer This doorbell has 1080p HD video resolution.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long can I save and review recorded videos?

    • Answer With an eligible Ring Home subscription, you can save and review recorded videos for up to 180 days.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow is this doorbell powered?

    • Answer This doorbell is powered through existing doorbell wiring.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs the Ring Chime still included with the purchase of the Ring Doorbell Pro?

    Asked by Boxter.

    • Answer i DO NOT BELIEVE SO

      Answered by mike

  • QuestionWhat kind of storage does this device provide? I mean is there an option for local storage, such as a SD card?

    Asked by StorageGuy.

    • Answer Unfortunately there is not an sd slot on any of rings doorbell devices BUT, any movement or footage captured is stored through a subscription on the ring app which I believe is only three dollars ($3) a month for one device. If you have a ton of ring products the subscription would instead be ten dollars ($10) a month to cover footage for all devices.

      Answered by Christian

  • QuestionI have scheduled installation of a Ring Doorbell Pro, but I am concerned that my current doorbell (which was installed 12 years when my house was built) and I am wondering if I should buy a newer model prior to installation so there won't be any delay?

    Asked by Mamalinda.

    • Answer My 40 year old doorbell worked just fine with this one. It's not the age of the existing doorbell, it's the voltage being delivered through its transformer. Only if it's outside of specifications would I consider changing that transformer.

      Answered by HaryyB

  • QuestionCan I talk to the person at the door through my PC or does it have to be via a smartphone? Can I unlock and lock the door via the Ring app?

    Asked by IMA.

    • Answer Hello Ima, great questions! Yes, To access Live View on Ring.com: Log into your Ring account using the same email and password that you use for the Ring app. Select one of the Snapshot images under the Cameras' section for a camera or doorbell; Live View will open. Depending on which device you’re using, there are certain things you can do: Enable sound by selecting the speaker button (available for doorbells and cameras). Use Two-Way Talk by selecting the microphone icon (available for doorbells and cameras). Your browser may ask you to give ring.com permission to access your microphone. If this happens, select Allow. Turn on lights by selecting the light button (available for spotlight or floodlight cameras) Activate the camera siren by selecting the exclamation button. To end Live view, select the End Live button. Here is a helpful article which elaborates more on accessing the device through your PC: https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View. The Ring app is compatible with smart lock systems from Kevo, LockState, Kisi, or Lockitron. When you receive a call from your Ring doorbell, you will have the option to launch the smart lock app from the Ring app and remotely unlock the door for your guest. Here is an article that details this feature: https://support.ring.com/hc/en-us/articles/204736064-Ring-App-Compatibility-With-Smart-Lock-Systems-from-Kevo-LockState-Kisi-and-Lockitron. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Alexis with Ring.

      Answered by Ring

  • QuestionMy Ring was installed by BB and can't get help now from installer. Sometimes my hardwire chime has a slight buzz at times since install. I actually put a new chime in. Is it a voltage issue and how can i adjust.

    Asked by HowardK.

    • Answer Hello Simmi99, The device not ringing your home's internal chime kit properly is a sign of power issues to the Ring Pro. Did this just start happening? Verifying you have a properly rated transformer installed is a great first step! This device requires 16-24 VAC, 40VA max, and 50/60Hz. You could need a new Ring Pro power kit installed inside your home's chime kit. Here is a helpful article that details the symptoms of poor power: https://support.ring.com/hc/en-us/articles/115000115323-Troubleshooting-Insufficient-Power-Issues-with-Ring-Video-Doorbell-Pro. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionWhat Is the best way to mount a Ring Pro on brick molding (traditional decorative wood molding around a door that is uneven)?

    Asked by JJJJ.

    • Answer Hi JJJJ. Thanks for reaching out. You will want to install the Ring Video Doorbell Pro on a flat surface. If installing on stucco, brick, or concrete, use a 1/4" (6mm) masonry bit to drill holes in your wall, then insert the included wall anchors. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionIf I am a Total Tech member, is the install free?

    Asked by Poppy.

    • Answer YES.

      Answered by RobertF

  • Questionif I get video doorbell pro smart wi-fi - what would the mo fee be $3.99???

    Asked by HY0929P.

    • Answer Yes, if that's the only Ring device you have. And the charge just increased this year from $3.00, so hopefully won't increase too much too soon.

      Answered by HaryyB

  • QuestionWe currently have a Vivint door bell. Can it be replaced with a Ring doorbell?

    Asked by Doorbell.

    • Answer Yes, I compared the wiring diagrams and they should easily swap.

      Answered by Vohome

  • QuestionDoes this product allow enrolling in Ring's Basic Plan annual subscription for $49.99 per year, or does it require the Premium plan for $199.99 per year?

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out to us with your question. Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan I use existing doorbell chime

    Asked by Steve.

    • Answer Yes. Just make sure you get the hardwired version

      Answered by Lprchaun

  • QuestionCan this ring wired doorbell plus be used without a home doorbell

    Asked by Lu.

    • Answer Hi Lu. Thank you for reaching out to us with your question. Yes, the Ring Wired Doorbell Plus can be powered using a Ring Plug-In Adapter if you do not have existing doorbell wiring. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring