Questions & Answers

Q: Questiondoes it have accessories that you can mount it on an angle

Asked 3 months ago by Anonymous.

• A:Answer Hello. Thank you for reaching out to us with your question. Yes, you can get a better look at visitors coming to your door with the Ring Corner Kit. Angle your Ring Wired Doorbell Pro (3rd Gen) towards you walkway for a clearer view and improved motion detection. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionDo u have to have internet to have a door camera?

Asked 3 months ago by GRIP.

• A:Answer Hi, Grip - Yes, the Ring Wired Doorbell Pro (3rd Gen) requires an internet connection to function properly. While it doesn't rely on Wi-Fi for power, it does need a stable internet connection to stream live video, send alerts, and allow two-way communication through the Ring app. Without an internet connection, the doorbell would function like a traditional wired doorbell — it would ring when pressed, but you wouldn't be able to access video feeds or receive notifications. For optimal performance, Ring recommends a minimum upload speed of 15 Mbps, especially for 4K devices. This ensures smooth video streaming and reliable alerts

  Answered 3 months ago by Virtual Supply

  
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Q: QuestionWill it work with existing house chime

Asked 1 day ago by Anonymous.

Q: QuestionDoes this work with 5 g network

Asked 1 month ago by Anonymous.

• A:Answer Yeah but its best with 2.4

  Answered 2 weeks ago by tawfVerified Purchase

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Q: QuestionWhat kind of Wi-Fi connection does it have?

Asked 1 month ago by SLCAlpha.

• A:Answer Hi SLCAlpha. Thank you for your question today! The Ring Wired Doorbell Pro (3rd Gen) connects via dual-band Wi-Fi, supporting both 2.4 GHz and 5 GHz networks. A minimum upload speed of 15 Mbps is recommended for Ring 4K devices. Video resolution may vary depending on internet bandwidth. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Miyuki from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionDoes this record video 24/7 like a Google Nest doorbell camera does? Or does it record only when there is an event that triggers a recording?

Asked 2 months ago by ErinK.

• A:Answer If you get the upgraded plan yes you can have 24/7 bideo monitoring.

  Answered 2 months ago by TakeACallVerified Purchase

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Q: QuestionHello, I currently have a Ring doorbell chime inside my home, which is currently programmed to the front door Ring and outside Ring cameras. Can I use my current Ring indoor chime with the Ring-Wired Doorbell Pro (3rd Gen) Retinal 4k?

Asked 2 months ago by Marti.

• A:Answer I don't see why not but it does come with a freebie doorbell chime and the app will ring like a doorbell on your phone

  Answered 2 months ago by TakeACallVerified Purchase

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Q: QuestionHow are you able to hear the doorbell ring inside your home? Do you have a separate doorbell chime inside your home you can purchase?

Asked 2 months ago by Rod.

• A:Answer This item came with a mini doorbell chime. It connected to my current doorbell chime.

  Answered 1 month ago by rharris62Verified Purchase

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Q: Questioncan it open and close my powered gate ? aux contacts ?

Asked 3 months ago by gt.

• A:Answer I would love to figure that out! I didn't see anything about that but I can YouTube this and tell you if it works or not Strong possibility!

  Answered 2 months ago by TakeACallVerified Purchase

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Q: QuestionIs this seamless to install when replacing the prior gen wired Ring Doorbell Pro? Any special mounting needed or new hole drilling locations needed? Thanks!

Asked 3 months ago by stuman74.

• A:Answer Easiest pie, no new anythings and all supplies are included including a doorbell chime if you need one

  Answered 2 months ago by TakeACallVerified Purchase

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Q: QuestionWhat voltage need the camera ?

Asked 3 months ago by Anonymous.

• A:Answer Originally I heard 24V, but I went to Ace Hardware and they said you can use 18V. Im upset because I need and adapter to install my ring 4k 3rd generation and quess what my installation is completely new, so I need a 24ft length adapter 24V..and looks like it doesnt exist..and I'm not buying outside the US, read reviews and were not good..So Ring not everyone has a ready made installation.. i know you have a 10ft adapter thats not going to work atleast not for me..So what's next, how do we solve this problem.

  Answered 1 month ago by AnonymousVerified Purchase

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Q: QuestionCan I get this hardwired if I purchase it from best buy?

Asked 3 months ago by Julio.

• A:Answer I'd look at thier installation reviews before I make that decision. Im using an electrician.

  Answered 1 month ago by AnonymousVerified Purchase

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