“Mouse hasn't charged and run wirelessly since I purchased it. Aftermarket and the included cable will make the mouse turn on, however when I unplug it it dies. What gives? 2.4 and BT tested.”
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Hi Alex, thank you for choosing one of our products. We are sorry the mouse doesn't seem to be working properly. Please make sure that when charging the mouse is connected via its original cable to the PC directly. When using it wirelessly, it is important that the mouse is turned on on its bottom and that the transmitter is connected to the PC directly as well. If using the mouse this way and the issue persists, it may make sense to reset and recover the mouse. This can be done through the Advanced Settings tab in Swarm and the update center in Swarm respectively. If the issue then persists or if you need more assistance in performing the reset, we are also more than happy to assist you. In that case, please reach out to our team using the contact form on the Turtle Beach website and you'll get help in no-time!
Sorry, there was a problem. Please try again later.Hi Alex, thank you for choosing one of our products. We are sorry the mouse doesn't seem to be working properly. Please make sure that when charging the mouse is connected via its original cable to the PC directly. When using it wirelessly, it is important that the mouse is turned on on its bottom and that the transmitter is connected to the PC directly as well. If using the mouse this way and the issue persists, it may make sense to reset and recover the mouse. This can be done through the Advanced Settings tab in Swarm and the update center in Swarm respectively. If the issue then persists or if you need more assistance in performing the reset, we are also more than happy to assist you. In that case, please reach out to our team using the contact form on the Turtle Beach website and you'll get help in no-time!
Sorry, there was a problem. Please try again later.