“Hi i've been having trouble understanding why theres an update everyday? Also when im watching something they turn off in the middle the video. Any tips on how to fix them?”
Answer This Question
1-2 of 2 Answers
I had to load the software on my computer to keep mine from turning off. Once you download it you can set them to stay on. The software is needed to program them to your specs. You may have to go to their website to get the link.
Sorry, there was a problem. Please try again later.Hey there Tiffany, Thanks for your inquiry and we're sorry to hear about the experience you've had. You should not have to update the headset everyday, so this is rather strange. With that being said, please take the time to reach out directly to ROCCAT's dedicated Support Team. They're always happy to help with troubleshooting their products & can offer replacement service if necessary. That team can be reached directly from the main ROCCAT website. Thank you and have a wonderful day!
Sorry, there was a problem. Please try again later.