Questions & Answers

Q: QuestionWhat type of USB ports are included in this surge protector?

• A:Answer This surge protector includes one USB-C (PD 20W) port and one standard USB (12W) port.

Q: QuestionWhy does this surge protector have different spaced outlets?

• A:Answer It has five standard-spaced and two wide-spaced outlets to accommodate larger plugs, like those on wall chargers, ensuring you can connect all your devices.

Q: QuestionDoes this surge protector have a feature to reduce interference?

• A:Answer Yes, it has a built-in 78 dB noise filter to reduce EMI/RFI interference, ensuring clean power to your devices.

Q: QuestionHow many joules of surge protection does this Rocketfish surge protector offer?

• A:Answer This surge protector offers 3,600 joules of protection to keep your devices safe from electrical surges.

Q: QuestionDoes this surge protector include protection for phone lines?

• A:Answer Yes, it includes phone (RJ11), Ethernet (RJ45), and coaxial jacks to protect various devices.

Q: QuestionWhat does the built-in status LED light indicate?

• A:Answer The status LED light lets you know that your devices are actively being protected from surges.

Q: QuestionCan this be wall-mounted?

Asked 3 months ago by Bill.

Q: Questiondoes this device reduce hum in 75 ohm cable in cable tv when connected to it?

Asked 4 months ago by jimmy.

• A:Answer Hi Jimmy! Yes, if it includes coaxial protection. The Rocketfish surge protector can help reduce hum in 75-ohm cable TV lines if your model has coaxial in/out ports with surge protection and EMI/RFI noise filtering. |Angelica| Rocketfish Products|

  Answered 4 months ago by RocketfishCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOn the box it says '$750,000 Connected Equipment limited warranty' It refers back to your site, but I can't find anything that explains this. Can you define it or refer me to place where it is described?

Asked 1 year ago by Nick960.

Q: QuestionHow do I activate the warranty on HTS723P?

Asked 1 year ago by Warranty.

• A:Answer The warranty will start on the date of purchase. If you encounter any issues, you just need to call us and present the proof of purchase to validate the warranty. Rocketfish Support https://www.bestbuy.com/site/rocketfish-7-outlet-1-usb-c-1-usb-3600-joules-surge-protector-black/6544976.p?skuId=6544976

  Answered 1 year ago by RocketfishCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this include lightning strikes? Do you replace any damaged equipment powered through this device.

Asked 1 year ago by Anonymous.

Q: QuestionWould you please tell me what the clamping voltages are and what the response time is? Thank you.

Asked 1 year ago by sam.

Q: QuestionWhy is this one more expensive than others with the same 3600 joule protection?

Asked 2 years ago by Vonny.

• A:Answer Hi Vonny, This product is one of our latest surge protectors it provides efficiency and protection to your appliances/devices. Rocketfish Product Marites www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 2 years ago by RocketfishCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIt came with no manual have no idea as to the orientation of coaxial and Ethernet connections input or output no labels on it looked everywhere online.not happy

Asked 9 months ago by Nothappy.

• A:Answer Called the number provided in the answer, waited on hold for a very long time for someone to answer. When a person finally answered, I couldn't even get her to understand the model number that I was inquiring about. I hung up.

  Answered 8 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)