“This unit was installed by the Geek Squad. The TV will no longer stay at a desired angle. How do I tighten the extension arm to stay in place? Not the pitch, as noted in the user manual of Step 9, but the arm assembly that swings left and right.”
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They didn’t use a level to make sure it was level before they anchored to the studs so only way to fix is to level it out and start over that’s one of the reasons I said the thing is junk compared to cheaper simpler versions.
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