“I just replaced my wireless rear speaker kit after my old rocketfish died (lasted for years). I hooked the new speaker kit up the same as the old one. I'm barely getting any sound. What have I done wrong ?”
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Thank you for reaching out to Insignia Customer Support. We understand how frustrating it can be when your new Rocketfish™ Wireless Rear Speaker Kit isn't working as expected. Let's try to troubleshoot the issue together. Here are a few steps you can try to resolve the low sound issue: 1. Check Connections: Ensure that all cables are securely connected. The sender unit should be connected to your receiver's surround speaker outputs, and the receiver unit should be connected to your rear speakers. 2. Volume Control: Make sure the volume control on the receiver unit is turned up. Sometimes, the volume might be set too low, causing barely audible sound. 3. Sync the Units: Press the sync button on both the sender and receiver units to ensure they are properly paired. The LED indicators should be solidly lit when the units are connected. 4. Distance and Interference: Ensure that the sender and receiver units are within the recommended distance (usually up to 100 feet) and that there are no obstructions or sources of interference (like other wireless devices) between them. 5. Power Supply: Verify that both the sender and receiver units are properly powered. Check the power adapters and ensure they are securely plugged in. If these steps don't resolve the issue, there might be a problem with the new kit. In that case, please contact our customer support team for further assistance or consider exchanging the product if it's still under warranty. We appreciate your patience and cooperation. We look forward to resolving this issue for you as quickly as possible.
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