Questions & Answers

Name: ROG Xbox Ally X 7" FHD 120Hz Gaming Handheld, 3-Month Xbox Game Pass Premium, AMD Ryzen AI Z2 Extreme, 24GB RAM, 1TB SSD - Windows
Brand: ASUS
SKU: 6642253
Price: 999.99 USD
Availability: InStock
Rating: 4.5 (559 reviews)

ROG Xbox Ally X 7" FHD 120Hz Gaming Handheld, 3-Month Xbox Game Pass Premium, AMD Ryzen AI Z2 Extreme, 24GB RAM, 1TB SSD - Windows

Model:: RC73XA-XB_ALLYX.Z2E.24; |
SKU:: 6642253

User rating, 4.5 out of 5 stars with 559 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 21-40 of 94 questions

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QuestionDoes this device need to be connected to a wifi or Hotspot source to access on the go gaming? For instance, Call of Duty multi-player, etc.
Asked 2 weeks ago by Nick.
- Answer Yes
  Answered 1 week ago by JoseF
  Answer this question
QuestionI am stuck in an auto repair loop and can’t do anything. What am I supposed to do?
Asked 3 weeks ago by Anonymous.
- Answer Just needs to do cloud recovery from bios. Look on YouTube for instructions
  Answered 2 weeks ago by MarioM
  Answer this question
QuestionWhen can you order the ROG Ally X 1TB again? I have no idea when the restock happens, I ordered one just for it to keep getting canceled
Asked 3 weeks ago by Emily.
- Answer For the most accurate information regarding restocks or order issues with the ROG Ally X 1TB, please contact Best Buy Customer Support directly at 1-888-237-8289. They’ll be able to assist you with availability, order status, and alternative options.
  Answered 3 weeks ago by ASUS Answers
  Answer this question
QuestionIf im paying $1000.00 for this device will it come with a protective storage case or do i have to purchase it separately? Because $1000.00 is a lot of money for some people and we pay that than in my opinion it should come with a protective storage case,
Asked 3 weeks ago by Matt.
- Answer it doesn't come with a case dbrand has a pretty cool case for it now, but it comes with a month of gamepass ultimate a charger, the system itself and a stand
  Answered 3 weeks ago by ScottS
  Answer this question
QuestionCan you play other cloud gaming besides xbox? Like PlayStation? Will i be able to use my current Steam Account also? Can I also play my Consoles directly from this (Remote Play)? XBox or PlayStation?
Asked 1 month ago by Jaye.
- Answer Yes, the ROG Ally X supports multiple cloud gaming platforms, works with your existing Steam account, and allows Remote Play from both Xbox and PlayStation consoles.
  Answered 1 month ago by ASUS Answers
  Answer this question
Questionwill your current steam library you purchased on steam deck carry over? Including your save data? If you log into your steam account on this device?
Asked 1 month ago by Harvey.
- Answer Yes. As long as your Steam saves are in the cloud. Mine are and I can pick up where I left off.
  Answered 1 month ago by LoopTyger
  Answer this question
QuestionI own Romance of the Three Kingdoms 13 on my Xbox. Could I play that or would I have to purchase a PC version of the game?
Asked 1 month ago by Walnutz.
- Answer if that is a xbox play anywhere game you should be fine to play it on the ally x
  Answered 3 weeks ago by ScottS
  Answer this question
QuestionI play Fallout 76 on my Xbox. Would I be able to play the same account and character on this or would I have to start all over with a PC version of the game?
Asked 1 month ago by Walnutz.
- Answer you can sign into your xbox account and progress should sync up like it would switching from xbox to xbox
  Answered 3 weeks ago by ScottS
  Answer this question
QuestionCan I play Starcraft 2 on it?
Asked 1 month ago by ShadowDragonDip.
- Answer You can if you have a wirelss mouse and keyboard, or have a dock with USB for your M&KB.
  Answered 3 weeks ago by Allen
  Answer this question
QuestionDoes it come with a charger
Asked 1 month ago by Ant.
- Answer Yes, a beefy 65W charger that is awesome.
  Answered 3 weeks ago by OnlySublime
  Answer this question
QuestionBest Buy canceled my pre-order to pickup on launch day. I reordered for overnight delivery then refunded 48 hours later. The shipper says Best Buy created the label but never shipped. New orders say 1 month. Are you actually selling them?
Asked 1 month ago by Coyote.
- Answer I got mine delivered on launch day from Best Buy. Your area must have some shortage, as more people are interested on the device as the reviews are getting out.
  Answered 2 weeks ago by Fahad
  Answer this question
QuestionCan this play like Wuthering Waves and Honkai Star Rail?
Asked 1 month ago by Oooh.
- Answer I play Honkai Star Rail on it without a problem. I launch the Hoyo launcher through the Armory crate.
  Answered 1 month ago by PJW86
  Answer this question
Questiondoes it play streaming apps
Asked 1 month ago by Moe.
- Answer Yes, the ASUS ROG Xbox Ally X supports streaming apps.
  Answered 1 month ago by ASUS Answers
  Answer this question
QuestionWhat's the return policy?
Asked 1 month ago by Raul93.
- Answer 15 days, 30 days if you're a Best Buy Plus member
  Answered 2 weeks ago by LucaK
  Answer this question
QuestionFor the people who have never preordered a console— will there be available inventory in-person being that online inventory is sold out?
Asked 1 month ago by Eli.
- Answer That’s how I got mine. I went to the store and ordered from my local store and I was sent one on October 17th. It came out on the 16th when I was in the store and they said pre orders were sold out but I was able to order one and got it the next day.
  Answered 1 month ago by AdrianO
  Answer this question
QuestionIf I order it on September 29 do u get it on October 16
Asked 1 month ago by Anonymous.
- Answer Yes
  Answered 5 days ago by Marlos
  Answer this question
QuestionWill this ship with 3 months of xbox game pass?
Asked 1 month ago by romeeric.
- Answer It comes with 3 months of Xbox Game Pass Premium. If you already have that, it will stack.
  Answered 3 weeks ago by OnlySublime
  Answer this question
QuestionWhat happens when the joysticks, buttons and triggers get worn down and inevitably fail due to common use? Is there a way to fix these components? I only get 12-18 months out of my Xbox Elite II controllers. Should I expect the same here?
Asked 1 month ago by Anonymous.
- Answer You can find replacement parts just like the existing ROG Ally and Ally X
  Answered 1 month ago by PeteT
  Answer this question
QuestionI pre-ordered this on the 27th when it said I can pick it up on Oct 16th, with all the new dates being shown when to pick up, am i guaranteed to pick it up on October 16th when it showed originally when I pre ordered it?
Asked 1 month ago by SpideyGrump.
- Answer On your Best Buy app you should have a little window with your preorder. Clicking that will let you know if it’s being prepared for pick up or shipping with the estimated date.
  Answered 1 month ago by SyntherSystems
  Answer this question
QuestionIs there a charger included
Asked 1 month ago by Rowdy.
- Answer Yes, there is.
  Answered 1 month ago by PJW86
  Answer this question

Showing 21-40 of 94 questions

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Questions & Answers

ROG Xbox Ally X 7" FHD 120Hz Gaming Handheld, 3-Month Xbox Game Pass Premium, AMD Ryzen AI Z2 Extreme, 24GB RAM, 1TB SSD - Windows

Q: QuestionDoes this device need to be connected to a wifi or Hotspot source to access on the go gaming? For instance, Call of Duty multi-player, etc.

Q: QuestionI am stuck in an auto repair loop and can’t do anything. What am I supposed to do?

Q: QuestionWhen can you order the ROG Ally X 1TB again? I have no idea when the restock happens, I ordered one just for it to keep getting canceled

Q: QuestionIf im paying $1000.00 for this device will it come with a protective storage case or do i have to purchase it separately? Because $1000.00 is a lot of money for some people and we pay that than in my opinion it should come with a protective storage case,

Q: QuestionCan you play other cloud gaming besides xbox? Like PlayStation? Will i be able to use my current Steam Account also? Can I also play my Consoles directly from this (Remote Play)? XBox or PlayStation?

Q: Questionwill your current steam library you purchased on steam deck carry over? Including your save data? If you log into your steam account on this device?

Q: QuestionI own Romance of the Three Kingdoms 13 on my Xbox. Could I play that or would I have to purchase a PC version of the game?

Q: QuestionI play Fallout 76 on my Xbox. Would I be able to play the same account and character on this or would I have to start all over with a PC version of the game?

Q: QuestionCan I play Starcraft 2 on it?

Q: QuestionDoes it come with a charger

Q: QuestionBest Buy canceled my pre-order to pickup on launch day. I reordered for overnight delivery then refunded 48 hours later. The shipper says Best Buy created the label but never shipped. New orders say 1 month. Are you actually selling them?

Q: QuestionCan this play like Wuthering Waves and Honkai Star Rail?

Q: Questiondoes it play streaming apps

Q: QuestionWhat's the return policy?

Q: QuestionFor the people who have never preordered a console— will there be available inventory in-person being that online inventory is sold out?

Q: QuestionIf I order it on September 29 do u get it on October 16

Q: QuestionWill this ship with 3 months of xbox game pass?

Q: QuestionWhat happens when the joysticks, buttons and triggers get worn down and inevitably fail due to common use? Is there a way to fix these components? I only get 12-18 months out of my Xbox Elite II controllers. Should I expect the same here?

Q: QuestionI pre-ordered this on the 27th when it said I can pick it up on Oct 16th, with all the new dates being shown when to pick up, am i guaranteed to pick it up on October 16th when it showed originally when I pre ordered it?

Q: QuestionIs there a charger included

Top Rated

QuestionDoes this device need to be connected to a wifi or Hotspot source to access on the go gaming? For instance, Call of Duty multi-player, etc.

QuestionI am stuck in an auto repair loop and can’t do anything. What am I supposed to do?

QuestionWhen can you order the ROG Ally X 1TB again? I have no idea when the restock happens, I ordered one just for it to keep getting canceled

QuestionIf im paying $1000.00 for this device will it come with a protective storage case or do i have to purchase it separately? Because $1000.00 is a lot of money for some people and we pay that than in my opinion it should come with a protective storage case,

QuestionCan you play other cloud gaming besides xbox? Like PlayStation? Will i be able to use my current Steam Account also? Can I also play my Consoles directly from this (Remote Play)? XBox or PlayStation?

Questionwill your current steam library you purchased on steam deck carry over? Including your save data? If you log into your steam account on this device?

QuestionI own Romance of the Three Kingdoms 13 on my Xbox. Could I play that or would I have to purchase a PC version of the game?

QuestionI play Fallout 76 on my Xbox. Would I be able to play the same account and character on this or would I have to start all over with a PC version of the game?

QuestionCan I play Starcraft 2 on it?

QuestionDoes it come with a charger

QuestionBest Buy canceled my pre-order to pickup on launch day. I reordered for overnight delivery then refunded 48 hours later. The shipper says Best Buy created the label but never shipped. New orders say 1 month. Are you actually selling them?

QuestionCan this play like Wuthering Waves and Honkai Star Rail?

Questiondoes it play streaming apps

QuestionWhat's the return policy?

QuestionFor the people who have never preordered a console— will there be available inventory in-person being that online inventory is sold out?

QuestionIf I order it on September 29 do u get it on October 16

QuestionWill this ship with 3 months of xbox game pass?

QuestionWhat happens when the joysticks, buttons and triggers get worn down and inevitably fail due to common use? Is there a way to fix these components? I only get 12-18 months out of my Xbox Elite II controllers. Should I expect the same here?

QuestionI pre-ordered this on the 27th when it said I can pick it up on Oct 16th, with all the new dates being shown when to pick up, am i guaranteed to pick it up on October 16th when it showed originally when I pre ordered it?

QuestionIs there a charger included