“Our 2 yr streambar has begun to buffer or stop w/error message that it is disconnected from ISP. Only does this on live TV(youtubetv). time for a new one? Is this a soft ware issue? contacted ROKU with no help. THEY WERE CLUELESS”
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Hi, Mike! Internet signal strength can vary due to factors and we're here to help! Be sure to visit our helpful FAQ page here: go.roku.com/connectivity. This article will provide you with troubleshooting, error codes, and recommended actions that may help. We're sorry to hear about your support interaction and if you're still having trouble after referencing the online article, please email us at [email protected] so that a member of our team can assist you directly.
Sorry, there was a problem. Please try again later.Not an answer, but we are having the exact same problems with our Roku express. I also assumed it was time for a new one, but maybe this is a bigger issue!
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